Security Officer 2

1 week ago

South Bend, United States Four Winds Casino and Resort Full time

**SUMMARY**:
Responsible for properly executing security duties on assigned shift, to adequately protect the life and property of guests, employees, and the entire facility

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following:

- Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, employees and the entire facility
- Able to assume every position at the Officer Level including but not limited to Dispatch and Outside Driver
- Responsible for training new hires, and comfortable filing paperwork
- Acts as a back-up to Security Leadership on assigned shift, and assumes their duties when necessary
- Attends mandated trainings as required, as well as maintaining licenses and training
- Prepares and requests reports on incidents involving guests, employees and/or the facility
- Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits. Ensures safe transportation of moneys; assisting in the opening of closing of gaming tables and the slot drop process
- Interacts with guests and employees in a positive, professional manner
- Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports
- Acts as a representative of the property, in meeting with guests, employees and witnesses, to investigate security-related incidents
- Maintains a series of keys, accessing locked areas as necessary
- Prepares clear, detailed reports of security incidents, which take place on property
- Coordinates with the Surveillance Department on security-related matters
- Works closely with Management to effectively resolve guest complaints
- Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow employees of same whenever possible
- Operates property vehicles as directed to do so
- Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with state and federal gaming regulations
- Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

**_ Promotes the following within the department and among all employees:_**
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times
- Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts
- Retains employees through involvement in employee training and development
- Explains why we do things, in advance of doing them

**QUALIFICATION REQUIREMENTS**:
Two (2) or more year of experience in security or law enforcement or related field. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

**EDUCATION and/or EXPERIENCE**:
High school diploma or general education degree (GED) preferred. Some college preferred

**SPECIAL QUALIFICATIONS**:
Excellent communication skills required. Computer proficiency in Microsoft Word 2007 and Excel 2007. Excellent observation, interview, verbal, and writing skills required. Ability to pass a report writing assessment.

Must have completed the following Four Winds Offered Courses:
Defensive Tactics

Dealing with Difficult Guests

Coffee Talk/Cut-Off

This position requires a Level 2 Gaming License.

**LANGUAGE SKILLS**:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations

**MATHEMATICAL SKILLS**:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs

**REASONING ABILITY**:
**PHYSICAL DEMANDS**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to per

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