IT Field Technician

4 weeks ago

San Fernando Valley, United States Gold's Gym - SoCal Full time

This Southern California company is looking for an Information Technology Technician who will assist with building solutions for all our locations. They will be responsible for working in conjunction with internal technical resources to ensure that the solutions that are designed to keep their IT operating smoothly.

Work in a fun environment with great people
- Free gym membership
- Cell phone reimbursement & Company retail discounts
- Great medical, dental, and vision benefits packages, Aflac Options
- 401K

Typical Duties
- This role would report directly to the I.T. Manager
- Provides training and assistance in the use of personal computer hardware, and software, or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
- Sets up and configures desktop computers, peripherals, and accounts assigning security level;
- Installs software and installs and repairs hardware and peripherals;
- Internet connectivity for members and staff at gyms;
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines, and/or escalates to other technical resources as appropriate;
- Maintains systems and databases;
- Administers user accounts;
- Produce timely and detailed service reports;
- Help with new project implementations
- Will be using ticketing systems including NCentral, Open Wrench, and IssueTrak.
- Sets up and submits production jobs and edits and debugs computer output;
- Transfers computer files between platforms;
- Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g. Desktops, Laptops, Network Hardware, Peripherals and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
- Acts as an internal customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
- Maintains records, Network Documentation, User Docs, Etc.
- Contributes to unit goals by accomplishing related duties as required.
- Follow all company procedures and protocols

Qualifications:

- Ability to work in a fast-paced retail environment (This is for fitness clubs);
- Networking experience required such as an understanding of VPN, LAN, WAN, and wireless;
- Computer literacy; competency in the use of all programs within MS Office Suite and aptitude for learning specialized software programs;
- POS system experience a plus;
- Strong written and verbal communication;
- Basic knowledge of VMware or Virtual Server environments;
- Basic Knowledge of Microsoft 365;
- Prioritize multiple competing projects and initiatives and focus resources in line with such priorities;
- Demonstrate patience, flexibility, and a positive attitude;
- Logging work on a ticketing system;
- Ability to troubleshoot, test, repair, and service technical equipment - Printers, Cash Drawers, POS, Access Gates, PCs, etc.;
- Able to speak in non-technical terms with staff;
- May also have to do some lifting of supplies and equipment from time to time up to 50lbs;
- At least 3 years of relevant work experience as a Field Technician or five years of on-site technical support;
- 1-year work experience in a related field service role;
- High School Diploma required.

Travel Requirements: Based in Northridge, CA, Travel to different locations throughout Southern California. Mileage will be reimbursed.

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