Account Representative
4 weeks ago
**ROLE DESCRIPTION**:
As a Account Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
**Commissions**: We offer one of the most competitive commission plans in the insurance industry.
- **Make up to 10% on p&C premiums as well as up to 20% on Financial Services**:
- Products. Must be life and health licensed as we ll as property and casualty or personal lines.
**RESPONSIBILITIES**:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Pivot products and create / conduct appointments / Policy Reviews to Up sell
**QUALIFICATIONS**:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
- Bilingual Spanish preferred
- Valid Personal lines or Property & Casualty License
- Must be able to obtain Life + Health License
**BENEFITS**:
- Hourly pay plus commission/bonus - Competitive Commission and Bonus Structure
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
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