Depot Operations Technical Specialist

3 weeks ago

Richmond, United States Bell Techlogix Full time

**Grow your career. Drive innovation.**

At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

**Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.**

The Depot Operations Technical Specialist is responsible for supporting imaging, update testing and managing the hardware within the depot. This position troubleshoots issues and makes repairs on equipment in the depot. If off-site technical assistance is needed, the Technical Specialist is responsible for the dispatch and logistics coordination for off-site service. The Technical Specialist trains new hires as well as evaluates business needs and recommendations solutions.

**Essential Functions**:

- Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
- Manage depot processes using ServiceNow and other depot tools.
- Load operating system on computers using standard deployment and build procedures.
- Prepare and ship hardware to correct addresses.
- Collaborate with technical staff, Asset Managers, and end users to expedite the laptop build process.
- Prepare returned hardware to be repurposed or retired.
- Troubleshoot issues and/or errors.
- Dispatching and managing the logistics of off-site support.
- Train new employees on repair and system-based tasks.
- Evaluate business needs and recommend solutions in accordance with standards.
- Evaluate and implement process improvements.
- Assist in inventories, parts ordering, and shipping handling duties to support the depot services.
- Maintain regular attendance.
- Other duties as assigned by management.

**Required Education, Knowledge, and Experience**:

- Must have an Associate Degree in a related field or 3+ years of relevant technical work experience.
- Advanced working knowledge and experience related to inventory management and equipment repairs.
- Must be familiar with and knowledgeable in Microsoft Office.

**Abilities and Skills**:

- Good verbal and written communication skills.
- Demonstrates strong time management and organizational skills.
- Ability to multitask in a fast-paced work environment.
- Advanced technical, analytical, problem-solving skills.
- Advanced diagnostic and repair skills.
- Must have the ability to work independently and within a team.
- Demonstrates a commitment to good customer service.
- Must have a positive attitude and be willing to resolve problems professionally.
- Networking experience preferred.

**Physical, Mental Requirements and Work Environment**:

- Must be able to lift and carry at least 45 lbs.
- Must be able to stand for long periods of time.
- Must be able to walk for long distances.
- Must be able to work at a computer for long periods of time.
- Must be able to work in a fast-paced environment.
- Manual dexterity to use keyboard to input information.

**Conditions of Employment**:

- Must pass pre-employment (post offer) background check and drug screen.
- Must maintain a valid driver’s license.

**Equal Opportunity Employer - Disability & Veteran**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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