Supervisor, Client Support

3 weeks ago


New York, United States PMX Full time

**Company Description**

Publicis Media’s Central Activation team supports PM accounts by building support and executing media campaigns via a global offshore delivery network to meet performance goals across a variety of channels. The Client Support team within Central Activation works hand-in-hand with the agency accounts teams and clients to ensure the highest level of service and optimal processes and resource allocation, to deliver the expected results.

You will report to Senior Vice President, Central Activation.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

**RESPONSIBILITIES**:

- Build and grow relationships with the clients, global offshore teams, partners and internal Publicis teams
- Design programmatic activation strategy across platforms (with main focus on DV360 and The Trade Desk) and present recommendations to the client
- Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives
- Ensure efficient workflows are established for collaboration between the client and global offshore teams
- Develop and present client deliverables and process documentation
- Identify and communicate account needs, concerns and opportunities for team development and business growth
- Project manage the development, roll-out and adoption of automated solutions and other tools
- Act as a point of escalation and facilitate feedback across all teams

**Qualifications**
- Bachelor’s degree
- 4+ years of biddable media experience, with the focus in programmatic
- 3+ years of activation experience and planning across various DSPs (The Trade Desk, DV360)
- 3+ years of relevant experience in a client-facing capacity
- Experience collaborating with global counterparts for support
- Experience across other media channels

**Additional Information**
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

All your information will be kept confidential according to EEO guidelines.

LI-Hybrid

Req #24-6685



  • New York, United States SPS North America, Inc Full time

    Come explore the Power of Possibility with a career with SPS! We are seeking an experience Client Services Supervisor for a on-site position in New York City. The **Client Services Supervisor (CSS)** position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee...


  • New York, United States FH Development Full time

    Congregate Supportive Housing in Lower Manhattan seeks a Support Services Supervisor. Qualifications include: - Licensed Master Social Worker (LMSW), which includes one year experience Responsibilities include, but are not limited to, supervising a staff of three, overseeing the case management of fifty clients, preparing various reports, progress notes...


  • New York, United States SPS North America, Inc Full time

    **Job Overview**: The **Customer Service Supervisor (CSS)** position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation...


  • New York, United States Edelman Full time

    ???? **Privacy Notice** **Supervisor, Social Media Strategy - Retail Client** New York / Edelman Digital / Full-Time **This role is open to be based from: New York, NY; Chicago, IL** Edelman is looking for a Supervisor, Social Media Strategy to join our growing team of social strategist, practitioners, and community experts supporting one of Edelman's...


  • New York, United States Canoe Intelligence Full time

    **COMPANY**:Canoe Intelligence **TITLE**:Client Support Analyst **LOCATION**: New York City (hybrid) or Fully Remote in the United States **SALARY**: 60,000 - 70,000 **The Role**: **What You’ll Do: - Become a Canoe product expert and understand how Canoe adds value to our clients workflows - Be first line of contact for Canoe’s production customer...


  • New York, United States Broadway Support Services Full time

    About Us: Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. Were all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...


  • New York, United States Broadway Support Services Full time

    About Us: Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. Were all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as...


  • New York, New York, United States Versana Full time

    About Us:Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized...


  • New York, United States Waterworks Full time

    **About Waterworks** When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through...


  • New York, United States Axelon Full time

    3 days in the office, 2 from home Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:...


  • New York, United States Axelon Full time

    3 days in the office, 2 from home Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: •...


  • New York, United States Axelon Full time

    3 days in the office, 2 from homeClient Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:...


  • New York, United States Columbia University Full time

    Job Type: Officer of Administration - Bargaining Unit: - Regular/Temporary: Regular - End Date if Temporary: - Hours Per Week: 35 - Standard Work Schedule: Monday-Friday (9AM-5PM) - Building: - Salary Range: $72,100.00 $74,263.00 - The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to...


  • New York, United States Prutech Solutions Full time

    Job Description: Role. Hearing Support SupervisorLocation: 29 Gallatin Pl, Brooklyn, NY 11201Duration: 3+ YearsInterview Process: 1st Virtual round, 2nd In-person, 3rd Virtual round.Working Hours: Monday to Friday ( 8 AM to 5 PM ) Hearing Support SupervisorThe Hearing Support Supervisor is responsible for managing all functions in the HearingSupport unit....


  • New York, United States Dentsu Creative Full time

    **Company Description** Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and...


  • New York, United States Dentsu Creative Full time

    **Company Description** Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and...


  • New York, United States Anchin Full time

    Job DescriptionJob DescriptionTitle: Tax Supervisor, Private Client Group Department: Tax, Private Client Group Supervises: SeniorsRole Type: Full time Location: New York, NY, Uniondale, NY, Boca Raton, FL, or RemoteABOUT THE COMPANY:Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that...


  • New York, United States Anchin Full time

    Job DescriptionJob DescriptionTitle: Tax Supervisor, Private Client Group Department: Tax, Private Client Group Supervises: SeniorsRole Type: Full time Location: New York, NY, Uniondale, NY, Boca Raton, FL, or RemoteABOUT THE COMPANY:Anchin is a New York City based Certified Public Accounting and Consulting firm with a Long Island and Florida presence that...


  • New York, United States Childrens Rescue Fund Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTION/PURPOSE:Supervise the delivery of services provided by client care coordinators to enhance existing services to homeless families to include the completion of a thorough assessment and the development and completion of bio-psychosocial of each family upon intake, crisis intervention, counseling and client...


  • New York, United States Childrens Rescue Fund Full time

    Job DescriptionJob DescriptionPRIMARY FUNCTION/PURPOSE:Supervise the delivery of services provided by client care coordinators to enhance existing services to homeless families to include the completion of a thorough assessment and the development and completion of bio-psychosocial of each family upon intake, crisis intervention, counseling and client...