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Restore Assistant Manager Operations

1 month ago

Chicago, United States HABITAT FOR HUMANITY CHICAGO Full time

**Overview**: ReStore is a home improvement social enterprise that accepts donated goods from businesses, manufacturers, contractors, and the general public. Donations are then processed and sold at discounted prices to the general public. The store's earned income helps fund the programs of Habitat Chicago, while its operations increase the visibility of Habitat’s impact within the community. Through its efforts, ReStore also facilitates recycling and helps minimize landfill waste. Team members are mission driven and maintain a high level of customer and donor satisfaction in focus.

**Position Summary**: The ReStore Assistant Manager - Operations provides management for Habitat for Humanity Chicago's ReStore warehouse facility, receiving, processing, and logistics operations and contributes to the financial growth associated with this business line. The ReStore Assistant Manager - Operations is responsible for creating and overseeing comprehensive logistics, safety, and processing strategies that meet organizational plans, managing and developing ReStore operations staff, and being a leading advocate of Habitat Chicago's mission and vision.
- Sustains a safe, well organized, growth-oriented, effective, and efficient operation that builds capacity for growth and a culture of continuous improvement.
- Provide an open, safe, productive, learning, and transparent environment.
- Nurtures a positive and rewarding staff, volunteer, customer, and donor experience.
- Eliminates friction and prevents chaos in an eventful, unpredictable, demanding, and fast-paced environment.

**Key Responsibility: Operations Management (60%)**
The ReStore Assistant Manager - Operations leads the donation processing team ensuring the coordination of the overall flow of donations into the store, including purchased and seasonal products. This “on the floor” work will be done in conjunction with a team of staff and volunteers to oversee merchandise flows from the back room to the show room in an efficient and timely manager. It includes providing an excellent donor & volunteer experience, fostering good relationships, and building a quality base of volunteers to ensure consistent flow and availability of materials. Further responsibilities include:

- Plan and prioritize daily tasks for smooth and uninterrupted processing and merchandise flow
- Supervise and work alongside ReStore volunteers to process and display merchandise
- Communicate, train, and reinforce ReStore operation procedures, safety policies, guidelines, performance standards with staff and others who are in the facility and property and provide clarity of direction for well-versed understanding, adherence, and operational excellence
- Ensure all donated items are cleaned, properly grouped together, and ready for the sales floor in a timely manner to ensure quick sale and maximum revenue and profit generation
- In coordination with the Assistant Manager - Front of House execute on-going pricing and markdown strategies to ensure achievement of sales volume targets; safe storage and efficient turn of product

**Key Responsibility: Material Movement and Resource Management and (20%)**
- Ensure safety standards are always being met in receiving and processing
- Consistently demonstrate responsibility for items entering the ReStore warehouse
- Meet regularly with procurement team to gather scope of inbound product and major material processing projects for the week
- Plan and prepare space for incoming donations, processing areas, and supplies
- Communicate volunteer level and staff support needs to ReStore leadership
- Proactively manage ReStore warehouse assets including donation collection & processing supplies, pricing materials, tools, hardware, equipment, and amenities to ensure the productivity and safety of employees, volunteers, customers, and others.
- Ensure required licenses, operation manuals, signage, and other documentation are maintained.

**Key Responsibility: People Management (20%)**
People management is essential to ReStore’s success, and this role will provide leadership that drives an excellent ReStore experience, staff development, donations, sales, and profits of Chicago ReStores to further Habitat Chicago's mission. This includes:

- Manage and lead staff, including developing daily goals and tasks lists and annual job plans with professional development goals; mid-year and year-end performance reviews; and ensure staff schedule developed and updated regularly to ensure coverage
- Communicate, train, and reinforce organization and ReStore policies and procedures, including but not limited to safety, facility operations, OSHA, and personnel,
- Ensure the ReStore operations team is equipped with the appropriate knowledge, skills, abilities, resources and leadership to accomplish results and maintain employee, volunteer, and customer safety, supervision, and engagement
- Provide operational leadership in the absence of the Store Manager and when

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