Front Desk Receptionist

3 weeks ago

Vero Beach, United States USPI - The Advanced Center for Surgery Full time

**The Advanced Center for Surgery **is a busy, multispecialty ambulatory surgery center in Vero Beach, performing outpatient procedures in Orthopedics and Neurology. We are an affiliate of United Surgical Partners International, who provides first-class surgical services for local communities, and we recognize our employees as our number one asset. USPI’s mission is to treat each patient and every family as if they were our own. Each patient, each family, each and every time. If you share our mission, please reach out to discuss joining our team.

We are currently searching for a Full time **Per Diem** **Front Desk Receptionist **to join our team.

**Job Summary**:
The **Front Desk/Scheduler** interfaces with patients and families, physicians and staff; Enters scheduled procedures in the system; Admits patients and processes their paperwork; Updates patient demographics/information in system; Collect monies due and documents such in the billing system; Handles funds per office procedures; Answers incoming phone calls.

Plans and schedules procedures for the facility. Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
- Schedule procedures/surgeries, and coordinates between Surgery Center and doctor's offices.
- Gathers all detailed information for the patient's chart, such as type of procedure, supplies, special equipment required, insurance information, etc. Enters all patient information in computer system.
- Confers with OR Nurse Manager, Charge Nurse and /or Administrator/Clinical Director to determine status of scheduled surgeries. Alters schedules to meet unforeseen conditions.
- Provides relief for the front business office, Receptionist and all other business functions, as needed.
- Crossed trained to fill in and effectively perform all other job descriptions
- Interacts appropriately and effectively with all patient/others regardless of age or ethnic background.
- Initiates safe practices and is knowledgeable about current center policies and procedures. Specific procedures and practices related to pain management, abuse and neglect, sentinel events and response, variance reporting, response to sentinel event alerts, participation in root cause analysis and other key policies and procedures is required.
- Assists with environmental hazard and infection control surveillance participate in emergency preparedness drills.
- Follows all equipment safety guidelines and is personally responsible for knowledgeable use and care for all business equipment.

**Qualification Requirements**: To perform this job successfully, and individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Position Requirements**:

- High School graduate Diploma or equivalent.
- Minimum 1 years Outpatient or hospital Front Desk Scheduler experience.
- Knowledge of The Joint Commission Standards
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the center as a whole.
- Must be detail oriented.
- Must be able to communicate verbally and non-verbally in a professional manner.
- Must be able to adhere to hospital financial and admitting policies.
- Ability to promote positive relationships with patients and staff.
- Must know insurance verification and collection processes.
- Must have problem solving and decision making skills.
- Professional appearance.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.
- **USPI complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law. **_

**Benefits**:

- 401(k)
- Health insurance
- Paid time off
- Referral program

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Outpatient or hospital Front Desk Scheduler: 1 year (preferred)

Work Location: In person

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