Project Delivery Manager

3 weeks ago

Philadelphia, United States City of Philadelphia Full time

**Company Description**
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

**_ What we offer_**
- ** Impact**:

- The work you do here matters to millions.
- ** Growth** - Philadelphia is growing, why not grow with it?
- ** Diversity & Inclusion** - Find a career in a place where everyone belongs.
- ** Benefits** - We care about your well-being.

**_ Agency Description_**

**About the CAO**

The Office of the Chief Administrative Officer (CAO) works with City departments to transform service delivery, provide people-centered solutions, and strengthen administrative functions to better serve Philadelphia residents and employees. The CAO oversees seven City departments and offices: the Office of Innovation and Technology (OIT), Records, Procurement, the Office of Administrative Review (OAR), Strategic Direction and Transformation (SD&T), Service Design Studio (SDS), and the Office of Talent & Employee Success (OTES).

**About the Resident Service Delivery Initiative (RSDI)**

On Inauguration Day, Mayor Parker signed Executive Order 2-24, launching the Resident Service Delivery Initiative (RSDI), a long-term initiative to improve resident-focused services with goal of “tangible local government that [residents] can see, touch and feel - government that is visible, responsive and effective.” In this context, a service includes one or more interactions between a resident and the City, resulting in an outcome for the resident. The Office of the Chief Administrative Office (CAO) is collaborating with the Mayor’s Office of Policy Planning & Delivery (OPPD) and the Managing Director’s Office (MDO) to achieve the goals of this Executive Order by implementing cohorts of service improvement projects at set intervals.
**Job Description** Position** **Summary**:
The Office of the Chief Administrative Officer (CAO) is seeking a qualified professional to serve as Project Delivery Manager to support high impact project delivery across the City, beginning with the Resident Service Delivery Initiative (RSDI). This position would also support the management of the Resident Engagement Fund, an administrative process and funding opportunity for City of Philadelphia departments to pay members of the public for their time and expertise when engaging in participatory community engagement activities, such as focus groups or advisory councils, which inform the City’s work. The Project Delivery Manager is a results-oriented individual with strong organizational and communication skills that works well with others and can prioritize projects and accomplishing tasks on time and with attention to detail, accuracy and thoroughness. This is a multi-faceted role that requires an adaptable, resourceful, and dependable team-player. The Project Delivery Manager reports to the Director of Project Delivery.

**Essential Functions**:
**In this role, you will**:
**Support the day to day management of the Resident Service Delivery Initiative (RSDI). Key responsibilities may include supporting and/or leading efforts to**:

- Provide support and technical assistance to project partners (including RSDI collaborators and individual service improvement project teams) on an as-needed basis to ensure successful project implementation, and help coordinate CAO’s engagement with project partners.
- Draft resources and instructional materials for RSDI project partners.
- Track performance management information related to the RSDI, including data collection, data analysis, updating online progress tracking software, and drafting written communications and presentations about RSDI progress and impact.
- Develop new policies and procedures to enhance RSDI activities.

**Support the day to day management of the Resident Engagement Fund. Key responsibilities may include**:

- Developing structured processes and associated templates for evaluation and continuous improvement.
- Strategic planning in coordination and alignment with other City of Philadelphia community engagement stakeholders and established practices.
- Communicating about the Resident Engagement Fund to internal and external audiences, through written resources, presentations, and reports.

**Support the implementation of various CAO projects or initiatives, such

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