Customer Service Representative

4 weeks ago


Oconto, United States LeTourneau Plastics, Inc. Full time

This position acts as Receptionist while carrying out plant and office administrative duties. Responsibilities include but are not limited to those described herein:

- Enter incoming Purchase Orders in Excel and manufacturing software
- Update manufacturing software with new quantities and pricing on quotes
- Disperse shop orders to appropriate departments
- Confirm Purchase Orders; communicate updates and changes when needed and follow up for revision
- Assist with updating orders in manufacturing software with Tooling and/or CNC fixture location changes
- Review and revise shop orders six weeks out; issue to Production
- Review and revise assembly orders four weeks out; issue to Production
- Responsible for sorting and filing completed and old shop orders
- Responsible for communication with customers on a daily basis
- Support office administrative needs
- Manage visitor traffic at the front window and maintain first impressions
- Act as primary phone operator by monitoring and transferring incoming phone calls

All other duties as assigned

**PREFERRED QUALIFICATIONS**
- Experience working in an office setting, preferably in a Customer Service capacity.
- Prior administrative experience in a manufacturing environment.
- Experience completing clerical tasks that require strong attention to detail.
- Proficient with computers, telephones and the Microsoft Office Suite.
- Prior experience with E2 Manufacturing Software preferred, exceptional Excel skills are required.

**PREFERRED ATTRIBUTES**
- Self-starter, driven to expand role and grow long-term with the company.
- Team player with effective communication skills and a flexible, positive attitude.
- Ability to prioritize daily tasks. Detail and process-oriented.
- Comfortable in a fast-paced environment.

Pay: $20.00 - $25.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Oconto, WI 54153 (preferred)

Work Location: In person



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