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3 weeks ago

Consult, United States Counce Energy Resources LLC Full time

Requirements:

- Erson interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently.

**Responsibilities**:

- Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non
- Routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.
- Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk
- In inquiries.
- Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
- Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems.
- Responds to research and/or assists with priority inquiries and special projects as required by management.
- Provides feedback to management regarding customer problems, questions, and needs.
- Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co
- Workers.

**Benefits**:
Medical, Dental & Vision Insurance, Life and Long
- Term Disability Insurance.
- Tuition Assistance
- Comprehensive In
- House Training Program
- Employee Assistance Program
- Paid Time Off
- Sign
- On Bonus

JOB TYPE

Work Day: Full Time

Employment type: Permanent Job

Salary: USD 3,200.00 - 6,400.00 Biweekly

Positions available: 20

JOB REQUIREMENTS

Minimal experience: 1 year

Languages: English Básico

Minimum required education: High School

Gender: Indistinct

Computer skills: Microsoft Excel

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