Property Adjuster Specialist

2 weeks ago

Springfield, United States USAA Full time

**Why USAA?**: Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special

**The Opportunity**:

- We are seeking a dedicated Property Adjuster Specialist to join our field Team. The adjuster has to be located or willing to self-relocate to the area from Springfield MA to Worcester, MA. As a Insurance Property Adjuster Specialist, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.

Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

**Military veterans and spouses are highly encouraged to apply.**:
**What you'll do**:

- Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
- Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
- Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintains accurate, thorough, and current claim file documentation throughout the claims process.
- Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with mínimal notice during designated CATs.
- Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Works independently solving complex problems with mínimal guidance; acts as a resource for colleagues with less experience.
- Adjusts complex claims with attorney involvement.
- Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
- May require travel to resolve claims, attend training, and conduct in-person inspections.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have**:

- High School Diploma or General Equivalency Diploma required.
- 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
- Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
- Proficient knowledge of residential construction.
- Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient negotiation, investigation, communication, and conflict resolution skills.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
- Acquisition and maintenance of insurance adjuster license within 90 days an

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