Operations Administrator

2 months ago

Secaucus, United States Global IT Full time

**Key Responsibilities**

The Operations Administrator (OA) assists in maintaining solid customer relations through quality installations, excellent customer service, and superb problem-solving skills. The OA works closely with sales and office personnel to ensure quality in their department. The OA will demonstrate strong organizational, communication, technical, and customer service skills. The OA will handle requests, as described in the essential functions area, to ensure all needs are resolved both promptly and thoroughly.

Remain current on all product knowledge including but not limited to standard installations, technical service bulletins, and warranty repairs. The OA will maintain expected service level agreements for all processes as outlined in Office’s training modules, policies and procedures, and installation programs.

**Qualifications**:
**Skills & Qualifications**
- 1 year of experience of dealing with purchase orders, order entry, invoicing, and payroll
- Some knowledge of or interest in logistics, asset management and project management and intermediate skills in Excel and power point and able to learn new systems quickly
- Detail-oriented, well-organized, and accurate
- Voluminous line entry into a customized sequel database tracking system, printing
- Paying strict attention to taxation of various types of labor and materials, the associated tax codes, looking up counties where job took place if out of NYC
- Able to input payroll against work orders and fill out payroll forms for certified payroll.
- Exposure to three different systems (Hedberg, Jobtrax, 360 Facility, Procore)
- Respond to all customer requests and complaints in a courteous and professional, and caring manner
- Ensure that all customers feel they are a priority
- Provide education to the customer
- Maintain a clean, professional personal appearance at all times
- Comprehensive knowledge of all existing and new Empire Office products
- Ability to handle competing demands and to take initiative
- Must be responsive to senior management and other internal/external clients
- Excellent follow-up skills
- Does not require supervision
- Willing to work overtime, if necessary
- Strong verbal and written communication skills
- Team player attitude
- Able to keep track of expenses for projects and staff

Pay: $75,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Purchase orders: 2 years (required)
- Invoicing: 2 years (required)
- Payroll: 2 years (required)

Work Location: In person

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