Riverchase Dermatology

3 weeks ago

Fort Myers, United States Riverchase Dermatology Full time

**Riverchase Dermatology, an AQUA Dermatology portfolio practice**, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology

Exemplifying and operating within the Riverchase Dermatology Team Service Principles, the** BILINGUAL **Patient Services Representative delivers an exceptional customer experience while handling incoming and outgoing patient calls. Centralized scheduling is a fast-paced environment, filled with highly engaged team members.

**ESSENTIAL FUNCTIONS**
- Successful navigation of electronic health record (EHR) system to create patient records, schedule or modify appointments, and verify information
- Consistently demonstrate a positive, collaborative attitude through empathy and professionalism in all interactions with patients, providers, and other company employees
- Fully comply with all HIPPA policies and procedures
- Meets or exceeds personal performance targets for Answer Rate, Unavailable Time, Adherence to Schedule, Average Handle Time, and Appointment Conversion Rate.
- Locating proper queues or offices and transferring patients as appropriate
- Other duties as assigned.

We offer competitive salaries and benefits:

- Medical, Dental, and Vision available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 401k available after 90 days of hire
- Excellent growth and advancement opportunities
- Employee discounts on services

**POSITION TYPE AND EXPECTED HOURS OF WORK**
- Full-Time
- Monday - Friday
- 8 am - 5 pm
- ** This position will transition to a Hybrid role once training is completed**

**QUALIFICATIONS**

**Education - **This position requires completion of at least a High School Degree or equivalent.

**Experience** - A minimum of 1-year of customer service experience within a healthcare setting is preferred**. **Proficiency with Microsoft Office. General understanding of professional billing fee billing process and procedures.

**Work Style** - Must be able to work well independently but ask for help when needed. Ability to analyze and interpret information,ability to interact and decipher information telephonically and electronically.

Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 100 locations throughout Alabama, Florida, and Georgia. Our established practices and experienced physicians offer patients the highest quality outcomes and exceptional patient experience. **From common rashes to skin cancer treatments, and plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise

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