Analyst - Call Center
2 weeks ago
**Description & Requirements**
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Develop knowledge of daily operations and collaborate with supervisors, managers and front
- line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Develop a working level of knowledge of the Call Center to define, optimize, automate and manage business processes to identify key measures or indicators of process performance and the actions needed to improve or correct performance.
- Bachelor's degree with 3+ years of experience or equivalent combination of education and experience.
- Advanced Excel
- Experience in Forecasting is required
- Must be detailed oriented
- Experience with Smartsheet's is a huge plus.
- Must be a FL Resident
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
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