Data Center Technician Ii

1 month ago

Los Angeles, United States CoreSite Full time

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

**Please note that this opening is specifically for our Swing shift which requires the ability to regularly work from 2:00 PM - 10:30 PM.**

A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

**Duties**:

- Manage building service requests through resolution.
- Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
- Remote Hands Management
- Work Order Completion Process
- Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
- Infrastructure projects (Internal/Customer)
- Cage and Cabinet Build-Outs
- Overhead Installations
- Rack and Stack
- Navigate and utilize a CMMS system
- Follow direction of data center technicians in regards to day-to-day activities
- Provide physical security within the CoreSite premises
- Provide day-to-day exceptional customer service and support
- Maintain and complete regular facility and security tours documenting and responding to found issues
- Assists with managing systems to avoid unplanned customer-impacting outages
- Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
- Use developed procedures to solve problems
- Assist in asset and consumable inventory management
- Responsible for the tracking and proper labeling of all equipment per established procedures
- Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
- Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
- Incident escalation and report writing
- Responsible for notifying customers, management and facility teams of security system alarms and security breaches
- Responsible for managing the loading dock shipping and receiving
- Assists with managing systems to avoid unplanned customer-impacting outages
- Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

**Requirements**:
**Knowledge, Skills & Abilities**:

- Completion of CoreSite’s Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
- Basic knowledge of fundamentals and best practices of cabling media types
- Familiar with CCTV and access and control security systems
- Ability to communicate effectively with customers and internal staff
- Good troubleshooting and problem solving skills
- Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
- Able to write concise and accurate reports
- Ability to work independently, but as part of a team concept
- Schedule flexibility with ability to work non-standard business hours
- Exhibits a strong work ethic and accountability
- Successfully meet CoreSite professional standards
- Be able to follow all escalation procedures in regard to critical or emergency situations
- Ability to operate in and promote a rigorous process-driven team environment
- Ability to logically analyze and solve problems
- Ability to effectively multi-task multiple projects
- Operate Hand and Machine Tools (hammer, drill, saw, etc.)
- Operate electrical tools such as a multi-meter or infrared camera
- Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
- A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life s

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