Server

4 weeks ago

Phoenix, United States Jdm Golf Llc Full time

**Join our Team at the Grand Opening of the New Adobe Clubhouse at the Arizona Biltmore Golf Club**

We are gearing up for our grand opening (with training starting the second week of April and an estimated opening date in early May) and looking for enthusiastic and service-oriented individuals to join our team. Located in Central Phoenix, the Adobe Clubhouse at the Arizona Biltmore Golf Club will offer breakfast, lunch, and dinner in a welcoming golf club atmosphere. We want our members and guests to receive an unforgettable dining experience. In addition to our Restaurant and Market, we will be hosting a variety of banquets and events in creating memorable experiences.

**Job Summary**:
The **Server’s** purpose is to serve food and beverages and to provide a positive dining experience for guests and members by ensuring they feel welcome, comfortable, and important. The goal is to provide a memorable dining experience for each guest’s overall satisfaction and enhances the reputation of the Adobe Clubhouse food outlets.

JDM Golf Teammates will role model the core values and behaviors by:

- Cultivating a positive work environment.
- Being efficient with time at work.
- Communicating effectively with management, co-workers, and guests.
- Being flexible.
- Maintaining integrity in all conversations and actions.
- Consistently reporting to work on time prepared to perform duties of position.
- Following internal procedures and external regulations; and reporting issues to management.

**Duties and Responsibilities**

The duties and responsibilities listed below are essential to the employee’s position.

**Customer Service**:

- Greet guests / members in a warm and friendly manner.
- Answer questions about the menu.
- Make recommendations based on customer preferences.

**Menu Knowledge**:

- Describe dishes accurately including ingredients and preparation methods.
- Staying updated on current menu choices, specialties, and menu deviations, knowing if the kitchen is running out of any item.
- Answer questions on dietary restrictions or special requests.

**Order Taking**:

- Take orders accurately by writing down the order and then entering the order into the POS at the server
- Suggest additional items to enhance the dining experience and increase revenue.

**Timing and Coordination**:

- Coordination with kitchen staff is important in timing of orders.
- Ensure food and beverage is served promptly and at an appropriate flow.

**Table Maintenance**:

- Monitor tables, ensure guests and members have everything they need (e.g., water refills, utensils, etc.).
- Clear empty dishes, as needed
- Prepares tables, lays out napkins and utensils, making sure condiments are refilled, and performing all other preparation tasks.
- Handle payment process accurately and timely.

**Other**:

- May be scheduled to work at banquet events.
- Participates in pre-shift meetings, taste tests, and training.
- Performs side work, as assigned.
- Conform with all safety standards and use of all appropriate safety equipment.
- Follow good personal hygiene guidelines.
- Performs other duties, as assigned.

**Education and Experience Required**
- High school diploma or general education degree (GED)
- Two to three years related server experience and/or training preferred
- Experience working at banquet events helpful but willing to provide training

**Skills and Abilities**
- Possess strong interpersonal skills to deliver exceptional service should be friendly, approachable, and attentive.
- Strong attention to detail and time management skills.
- Strong teamwork and collaboration: Ability to collaborate with kitchen staff, bartenders, bussers, and other restaurant staff.
- Strong communication skills including effective listening.
- Highly organized to manage multiple tables.
- Flexible and adaptable to changes in workflow, menu items, staff, etc.
- Ability to remain calm during peak hours or challenging guests or members.
- Comfortable in upselling.
- Demonstrated working knowledge of food handling regulations.

**Computer Skills**

Required:

- Ability to use Point of Sale (POS) System
- Ability to use employee self-service on company’s human resources/payroll database

**Certificates, Licenses, Registrations**:
Required: Position may utilize golf carts; thus, must have a valid driver’s license.

Unexpired Arizona food and liquor certifications. Must meet age requirements to handle and serve alcoholic beverages. Must be at least 19 years of age.

**Other**

**Regular attendance is required. Additional hours including weekends may be required on a regular basis to fulfill duties of position. At times, an individual must be able to work in a fast-paced environment with the ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.**:
**Physical Demands**:
**Work Environment**

This position primarily works both indoors and outdoors. At times, extreme temperatures

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