Call Center Agent

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make a difference? Southern Construction, a leading provider of roofing, siding, windows, decks, doors, and solar energy solutions, is seeking a motivated individual to join our team as a Call Center Agent.

**Position**: Call Center Agent
**Company**: Southern Construction
**Location**: Hybrid (Office and Remote)
**Hourly Wage**: Competitive

**Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Provide information about our products and services to potential and existing customers.
- Schedule appointments for consultations and services.
- Address customer inquiries, concerns, and complaints with empathy and professionalism.
- Follow up with customers to ensure satisfaction and gather feedback.
- Maintain accurate records of interactions in the CRM system.
- Collaborate with team members to meet and exceed performance targets.
- Stay updated on product knowledge and industry trends.

**Qualifications**:

- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Previous experience in a customer service or call center role preferred.
- Knowledge of construction or home improvement industry a plus.
- Proficiency in CRM software and Microsoft Office Suite.
- Flexibility to work both in the office and remotely.

**Benefits**:

- Competitive hourly wage.
- Opportunities for career advancement and professional development.
- Comprehensive training program.
- Positive and collaborative work environment.

**How to Apply**:
**Job Types**: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Paid time off
- Work from home

Experience level:

- 1 year
- 2 years
- Under 1 year

Shift:

- 8 hour shift
- Day shift
- Morning shift

Supplemental pay types:

- Commission pay

Weekly day range:

- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed

Work setting:

- Call center
- In-person
- Office

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (required)

Work Location: In person