![NITCO](https://media.trabajo.org/img/noimg.jpg)
Broadband and Hosted Ip Pbx Support Technician
2 weeks ago
Supports Hosted PBX services, features, connections, and products. Assists the NITCO Sales team with custom HPBX designs and configurations. Participates in customer site surveys. Supports customer service representatives and other field personnel for accurate timely orders/billing/trouble-tickets. Installs and replaces HPBX terminal equipment when needed; phones, headsets, PoE injectors, limited cable infrastructure, etc. Analyzes and diagnoses key customer HPBX performance measurements in collaboration with the Network Manager; call flows, service quality, network integrations. Controls HPBX costs by reducing unnecessary customer premise visits and outsourced contracted vendor assistance. Keeps current with emerging voice and networking technologies. Willing to receive training from vendors and professional technical institutions when necessary. Maintains operational safety in all work areas and while driving company vehicles. May be assigned additional duties as HPBX technologies evolve.
**Typical Schedule**: Monday through Friday 8:00am to 5:00pm
**Qualifications and Skills**
- Excellent customer service to handle complex situations
- VoIP/SIP experience is preferred
- HPBX routing feature knowledge is preferred; auto attendants, call managers, hunt groups
- Knowledge of Poly VoIP phones and common calling features used in a business setting
- Knowledge of Microsoft operating systems, PC hardware/software, and mobile devices
- Experience with CAT5/6 wiring, terminations, and infrastructure
- Knowledge of networking D-marks, routers, switches, ethernet, T1, and ATAs
- Knowledge of popular routers/modems; Linksys, D-Link, NETGEAR, Belkin, Westell, Zoom, Comtrend
- Microsoft Office skills (Word, Excel, Outlook)
- Basic Apple Mac operating system knowledge (browsers, clients, etc.)
- Experience with equipment logistics; stocking/inventory, RMAs, warranties, recycling
**Competencies**
- Ability to multi-task
- Patience when interfacing with customers
- Meticulous detail and accuracy
- Analytical ability to work independently and with customer technical representatives
- Dependable attendance
- Willing to work callouts in the field and from home (VPN, RDP)
**Physical Requirements**
- Occasional lifting up to 20 lbs.
- Occasional bending, crouching, kneeling, and ladder climbing
- Constant sitting and keyboarding
Pay: From $19.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
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