Assistant Hospital Manager
4 weeks ago
**Job Summary**
Under policy direction from the Hospital Manager with support and input from Medical Director, the Assistant Hospital Manager performs a wide range of difficult to complex administrative activities related to the hospital providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations. The Assistant Hospital Manager supports the hospital by making informed decisions in the Hospital Manager’s absence.
**Knowledge Skills and Abilities**:
- Customer service.
- Human Resource management.
- Financial budget management.
- Knowledge of sales and marketing techniques.
- Good communication skills, both written and oral, goal oriented.
- Background in managing service oriented operations.
- Ability to plan, organize and effectively present ideas and concepts.
- Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
- Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
**Education and Experience**:
- High School Diploma. Bachelor’s degree preferred.
- Must have a minimum of 3 years experience in medical care facility or other service business operations management with profit and loss responsibility.
- Budget management experience.
- Knowledge of sales and marketing techniques.
- Human resource skills.
- Emotional intelligence.
- Training and client relations experience.
- Thorough knowledge of the veterinary profession.
**Authority**:
- Recruit, interview prospective employees.
- Hire, train, review, schedule, discipline and discharge employees in conjunction with Human Resources at the Support Office and/or in absence of Hospital Manager.
- Can spend up to $200/month without authorization.
- Can recommend employees to work another position within the hospital.
- Can recommend employees transfer from part-time to full-time staying with controlled payroll budget.
**Physical Requirements**:
- Dependable attendance is required.
- Any allergies to animals must be controllable through medication.
- Must be able to lift up to 40 pounds.
- Must be willing to work long or irregular hours under pressure conditions.
- This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
- Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
- Ability to speak and hear sufficiently to understand, give information in person or over the telephone.
- Fine motor skills adequate for utilizing office equipment such as facsimile machines, computers, copiers and computer keyboards.
**Duties**:
The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals.
Staff Management Client Management Office Management Production Management Financial Management Marketing Management Facility Maintenance Meetings Communication
**Staff Management**:
- Recommend hiring with appropriate references.
- Coordinate and monitor pre-employment drug screening.
- Prepare offer letters and new-hire packets.
- Coordinate staff performance reviews.
- Advise management and supervisory staff on a variety of human resource topics.
- Review and revise staff warnings prepared by managers and supervisors.
- Assist managers and supervisors with staff coaching and/or disciplinary action meetings, including terminations.
- Orientation, training, education, development of staff.
- Staff scheduling.
- Assign job responsibility to each staff member.
- Supervise staff to assure that each job is being effectively handled.
- Employee policy enforcement.
- Employee relations and communications.
- Payroll calculations, goal calculations, time clock maintenance, payroll adjustments.
- Organize and conduct staff meetings.
- Actively participate in Saturday management rotations with other managers and supervisors.
- Delegate tasks to as needed to staff members.
- Monitor employee competence and effectiveness.
**Client Management**:
- Oversees training of all staff in accordance with the principals of the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service and that the above is known and practiced by all.
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
- Responsible for administration and review of non-medical client complaints.
- Oversee call back system including overdue reminder calls.
- Oversee collections and returned checks.
- Oversee billing, calculation of any discounts and other special ac
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