Maintenance Technician

4 weeks ago

Phoenix, United States Quarterra Group Full time

**Our Company**:
**Summary of Position**:
The Service Technician will support the Service Supervisor and Community Manager by performing various maintenance duties necessary to maintain and enhance the value of the community. They are responsible for handling service requests for repairs and improvements of vacant apartment homes to a market-ready status. By working as a team participant, along with the other maintenance team members, they ensure the community meets the quality maintenance standards set by the Company.

**Principal Duties and Responsibilities**:

- Complete assigned work orders generated from resident requests for service.
- Ensure routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
- Complete the make-ready process to prepare vacant apartment homes for leasing and new move-ins. This includes completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
- Follow procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the community’s maintenance shop.
- Track inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
- Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented and tracked.
- Assist in maintaining the grounds, common areas, and amenities. Examples include picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage.
- Support cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
- Comply with company safety and risk-management policies by attending and participating in the community’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements.
- Report accidents and incidents promptly and accurately.
- Demonstrate customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
- Assist in conducting routine and periodic community inspections to identify safety and risk management concerns, keep the community in good repair, and communicate concerns about the physical needs of the community to management.
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Practice proper safety techniques in accordance with the company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, associate/guest/resident injuries or accidents, or other safety issues appropriately.
- Participate in on-going training by Service Supervisor and other resources as needed and/or required.

**General Overview of Compensation & Benefits**:

- This position is eligible for commissions in accordance with a written agreement.
- This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

**Education and Experience Requirements**:

- 2+ years of experience in property management maintenance or equivalent experience.
- EPA certifications Type I and II or Universal for refrigerant recycling (applies to Certified Service Technicians) required.
- All certifications as required by State and Local jurisdictions (applies to both Certified and Non-Certified Service Technicians) required.
- Proficiency in customer service and interpersonal communication skills in order to effectively interact with co-workers, residents, vendors, and other business con

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