Bakery Associate

**JOB TITLE**: Bakery Clerk **DEPARTMENT**: Bakery

**PURPOSE**:
Provides prompt, efficient, and friendly customer service. Retrieves, prepares, and packages bakery goods to put out on display. Handles food in a safe manner and ensures the sales floor and processing areas are clean, sanitary, fresh, and full.

**WORKING RELATIONSHIPS**:
**Accountable and Reports to**:Store Director, Asst. Store Director, Person-In-Charge, Bakery Manager, Bakery
Crew Chief

**PRIMARY JOB FUNCTIONS**:

- Provides prompt, efficient, and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
- Genuinely thanks each customer and invites them back.
- Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
- Answers the department telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Maintains sales floor which includes stocking racks and tables, pulling stale product, cleaning up miscellaneous spills and loose debris.
- Prepares, processes, packages, and labels all Bakery products.
- Inspects all Bakery products for quality and freshness, rotates products on display for sale and in reserve areas and removes products with expired shelf life.
- Assists customers with special orders via telephone, online orders, or in person.
- Pulls product from freezer and other reserve areas to fill sales floor.
- Cleans all bakery utensils, equipment, merchandising tables and cases, food preparation surfaces, floors, doors, walls and storage areas according to sanitation schedule and standards.
- Removes trash in a timely manner.
- Disassembles and flattens packing boxes and loads disassembled boxes into the baler.
- Prepares and completes all daily record keeping and documentation required by the Company, Store

Director or Bakery Manager.
- Decorates product to achieve customer satisfaction by using all company approved methods which may include edible image printer.
- Ensures proper merchandising of product by understanding schematics, merchandising of advertised items, proper signage procedures, and meeting customer demands.
- Keeps the department and storage area organized according to “5S” standards.
- Monitors temperature of all display and storage units for proper product holding.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.
- Reports to work when scheduled and on time.
- Checks invoices against delivered products and supplies; places them in designated product storage areas according to “5S” standards.

Updated 6/2011
- Responsible for proper inventory control through pricing, dating, labeling, and stocking.
- Ensures that all food is handled in accordance with local health department regulations.
- Protects associates and customers by removing potential hazards from the sales floor in a timely manner.

**SECONDARY JOB FUNCTIONS**: (These are considered occasional in nature)
- Updates price changes as needed on shelves and displays.
- Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
- Changes labels and reloads supplies in department.
- Performs other job related duties and special projects as required.

**SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)**
- Has the ability to do simple addition, subtraction, copying figures, counting and recording.
- Must have the ability to solve practical problems and deal with multiple variables as they are presented.
- Possesses the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
- Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.
- Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product from cooler or freezer
- Must be able to work shifts varying in length and time, including early mornings, nights, weekends and holidays.

**WORKING CONDITIONS**:
The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handl