Medical Director of Behavioral Health

5 days ago

Boston, United States East Boston Neighborhood Health Center Full time

**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center**:
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at NeighborHealth, one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

**Current Employees of **NeighborHealth**:
To learn more about working at NeighborHealth and our benefits, check out our Careers Page at careers.ebnhc.org.

**Time Type**:
Full time

**Department**:
Mental Health

**All Locations**:
East Boston

**Description**:
Position Summary: The Medical Director of Psychiatry and the Behavioral Health Urgent Care (BHUC) Department is responsible for the clinical operations and the clinical development of medical staff in both Psychiatry and the BHUC Department. The Psychiatry Department is a subsection of our BH department. This department is staffed with psychiatrists and psychiatric nurse practitioners who support the health center patients with psychiatric care, consultants for primary care providers, and support the psychiatric nurse practitioner residency program. The BHUC Department is a new multidisciplinary department of behavioral health and psychiatric medical staff who provide acute BH and psychiatric care. Due to the wide scope of practice, the medical director will need to be an experienced psychiatrist. This Medical Director will work closely with operations leadership to ensure all patients obtain timely and safe access to both BH and psychiatric care.

**Leadership Responsibilities**
- Clinical Leaders meeting monthly
- CAD/CL meeting monthly
- Medical Standards Committee monthly
- Manager’s meeting monthly
- Medication Safety monthly
- Pharmacy and Therapeutics monthly
- Performance Improvement monthly
- BH Department meeting weekly

**Responsibilities**:

- Oversees the clinical operations of the departments and day to day clinical issues that arise
- Mentors and coaches providers and holds them accountable for the standard of clinical care and clinical documentation
- Collaborates with all other clinical departments for integration, consultation, and support.
- Collaborates with the ED and Pedi Same Day to ensure that all patients in the BHUC get access to medical care as needed.
- Collaborates with local CBHC for any patient care workflows and patient transfers
- Maintains a clinical schedule within psychiatry and BHUC.
- Development and updating departmental clinical policies and procedures
- Oversees Clinical Quality Management of the department
- Assists the departments in annual performance improvement projects
- Collaborate with the IT department for data reporting and validating IT reports
- Assists in the clinical portion of grant writing and reporting
- Works closely with coding and billing departments to assure proper coding and fund allocation
- Fosters an environment of service excellence and reviews patient surveys and resolves patient complaints
- Participates in hiring, orientation and onboarding of new providers
- Meets with the provider team at least weekly and maintains continuous and timely communication of any new items or updates to patient care or workflow
- Utilizes the clinical leader team for support and guidance on complex issues
- Provide psychiatric consultation to psychiatric NPs and BH providers and primary care providers
- Assists administrative director with the annual budget
- Performs annual reviews, Ongoing Professional Performance Evaluations (OPPEs), Focused Professional Performance Evaluations (FPPEs), and peer review.

**Job Components**
- 20 clinical hours (25 payroll hours)
- Clinical hours may include precepting NP residents and clinical consultation to psych NP and primary care providers
- 15 administrative hours will be spent in Psychiatry and BHUC to include the above noted responsibilities and leadership responsibilities

**Miscellaneous**
- Maintain excellent punctuality and attendance to include completion of clinical work to include clinical documentation within 72 hours of the visit.
- Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or know when to seek consultation.
- Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
- Adheres to all EBNHC and departmental policies and procedures.
- Participate in required departmental activities and meetings.
- Perform other related duties.

**Organizational Competencies**
- Reads, understands and complies with all Standards of Conduct, Joint Commission policies, requirements set forth by the United States Department of Health and Human Services' Health Resources and Services Administration pursuant to Section 330 of t

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