Enrollment Lead

1 week ago

Delaware, United States GT Independence Full time

**Work for a company where you make a difference in people's lives every day**

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2022

The Enrollment Specialist Team Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving.

**RESPONSIBILITIES AND DUTIES**
- To lead a team of Enrollment Specialists and together, ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
- Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual.
- Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
- Troubleshoot issues and field questions from their staff, and all external customers to ensure the enrollment process is smooth and adaptive.
- Ensure that Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
- Provides daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner
- Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers
- Managing employees, ensuring work is handled efficiently and effectively
- Provides performance feedback and coaching on a regular basis to each team member
- Ensures employees have appropriate training and other resources to perform their jobs
- Create and maintain a high-quality work environment
- Assists the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs
- Works as a member/leader of special or ongoing projects that are important to area/process improvement
- Uses appropriate judgment in upward communication regarding department or employee concerns
- Assist with documentation, and training of DocuSign program
- Assist in developing and preparing operational plans and reports on project status
- Promote adherence to and upholds the company’s mission and values
- Other duties as assigned

**EDUCATION**

High School Diploma or GED required

Associate degree preferred but not required

**EXPERIENCE AND QUALIFICATIONS**
- At least 2 years of related experience
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our enrollment team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

Pay: $22.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Are you fully vaccinated against Covid-19?

License/Certification:

- Driver's License (pr

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