Customer Engagement Specialist

3 weeks ago


Tucson, United States Owner Connect Full time

**Owner Connect: Customer Engagement Specialist (BDC Agent)**

**Position Title**: Customer Engagement Specialist (Virtual)

**Travel**:Based on Business Needs

**Position Overview**:
Individuals shall be responsible for managing daily BDC operations for each assigned partnership.

**Qualifications**:

- Previous automotive BDC experience is required
- Previous Professional Experience in Customer Service, Sales
- Articulate, Problem Solver, High-Energy, Strong Presentation Skills
- Results Driven, Committed to High-Performance Outcomes
- Coachable, Enjoys Working within Team Dynamic
- Available to work weekdays / weekends as well as early morning or evening schedule

**Responsibilities & Tasks**:
The following is a breakdown of tasks expected to be completed during one’s time in this position.
- Consistent Daily Engagement of all Assigned Leads
- Schedule 12-14 Quality Appointments per Day
- Accurate Data Reporting, Activity Tracking
- Strong Representation of our Dealer Partners to Customer Base
- Organize all Lead Source, Activity and Records in Partner Data Systems
- Generate new Business Opportunities for our Dealer Partners

**Compensation**:
Owner Connect believes in providing employees with competitive compensation and routinely review market value; Owner Connect reviews each employee’s past education and work experience to provide the most competitive package.
- Compensation is based on experience
- Bonus eligibility based on brand performance
- Paid Time Off as well as Nationally Mandated Holiday time
- Company sponsored healthcare program

Owner Connect
A Division of Twelve21 LLC

**Job Types**: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 1 year

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Application Question(s):

- Please list your knowledge level from 0-5 (0 being none and 5 being expert) for each of the following programs:
*CDK
*VIN Solutions
*E Leads
*Dealer Socket
*Reynolds & Reynolds
*Xtime

**Experience**:

- Automotive BDC: 2 years (required)

**Location**:

- Tucson, AZ (required)

Work Location: Remote



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