Automotive Service Advisor

2 weeks ago

Champaign, United States Automotive Search Group Full time

**Responsibilities**:

- Greet customers and provide excellent customer service
- Understand customer needs and concerns and effectively communicate them to the service team
- Coordinate work to be performed on vehicles and ensure timely completion
- Provide estimates for service and repair work and explain the details to customers
- Keep customers informed of the status of their vehicles and any additional work that may be needed
- Upsell services and products to customers as recommended by the technicians
- Process customer payments and maintain accurate records
- Open and Close ROs accurately and promptly
- Continuously improve knowledge of vehicle makes and models, as well as the latest industry techniques and technologies

**Qualifications**:

- 2+ years of experience as an Automotive Service Advisor in a new car dealership
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy in record-keeping
- Basic computer skills and proficiency with industry-specific software, experience on Automate a plus
- Valid driver's license

**Schedule**:

- **5 day work week**

**Compensation**:

- **Service Advisors at this dealership average in the $75,000 - $85,000 range based on experience and performance.**:

- This dealer offers a competitive benefits package, including health insurance, paid time off, and ongoing training and development opportunities.

**Apply**:

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