Host/hostess

Responsibilities:

- Greet and welcome guests as they arrive at the hotel
- Escort guests to their assigned tables or waiting areas
- Manage the waitlist and provide accurate wait time estimates
- Answer phone calls and assist with reservations or inquiries
- Maintain a clean and organized host/host station
- Collaborate with servers and kitchen staff to ensure smooth dining experience
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Provide exceptional guest service and create a positive atmosphere

Qualifications:

- Previous experience in a hospitality or customer service role is preferred
- Familiarity with POS systems, such as Aloha POS, is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Attention to detail and ability to prioritize tasks effectively
- Professional appearance and demeanor
- Knowledge of phone etiquette and customer service best practices

**Job Type**: Part-time

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- Employee discount
- Flexible schedule

Physical setting:

- Bar
- Casual dining restaurant
- Upscale casual restaurant

Shift:

- 4 hour shift
- Day shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

Work Location: In person