Revenue Agent 4

3 weeks ago

Green Bay, United States State of Wisconsin Full time

**Introduction**:
Join the Department of Revenue (DOR) compliance bureau We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the State Benefits, DOR offers a mentorship program, training for future leaders, and our Take 4 program that encourages four hours of training per month.

The **Department of Revenue** is looking for a self-motivated individual to provide leadership and direction to staff in our Compliance Bureau, State Debt Collection Unit. The position location is flexible and may be in Appleton, Green Bay; Eau Claire, Wausau; Madison, or Milwaukee.

All materials must be submitted before 11:59 p.m., Wednesday, June 5, 2024.

**Position Summary**:
This position acts as a lead worker primarily responsible for administering and achieving compliance for Wisconsin's State Debt Collection (SDC) unit. An understanding of tax laws administered by the department will also be necessary. This position will help lead staff, provide training and mentoring, and oversee staff initiation of collection activities. This position is also responsible for assisting in the direction, and development of professional staff within the Compliance Bureau. Compliance Lead Workers participate in overseeing the call center, handling escalated customer calls, ensuring understanding of department procedures, and enforcing collection philosophy to maximize agent efficiency. The work is performed under general supervision of the SDC unit supervisor.

We invite you to discover what makes DOR such a great place to work.
- Join a team that promotes strong collaboration and provides opportunities for growth and professional challenge.
- Enjoy a robust training culture with a focus on professional development and career enhancement.
- Work independently with opportunities for collaboration with other members of leadership and staff.
- We support a healthy balance between your personal and professional life, including a flexible work schedule and the opportunity for a hybrid (a blend of in-office and remote work) work schedule after probation

Benefits include:

- 40-hour work week, Paid Time Off: 3.5 weeks of vacation, 9 paid holidays, and ample sick leave
- Excellent health care benefits
- 4 hours of professional development time each month to learn and grow
- One of the best retirement systems in the country; see State Pension Funding
- Employee Assistance Program: provides State of Wisconsin employees and their household family members FREE and confidential support 24 hours a day, seven days a week, for a variety of issue.

**Salary Information**:
Starting salary will be between $ 26.34/hour and $36.00/hour per hour depending on experience and qualifications. Current state employees' pay will be set in accordance with pay upon appointment provisions for the compensation plan. This classification is in pay schedule/pay range 07-03. A twelve-month probationary period is required.

**Job Details**:

- The department will conduct a background check, fingerprint check and tax compliance check on all finalists.Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

**Qualifications**:
Please address the following in your résumé and/or letter of qualifications.
- Experience collecting delinquent debt or providing customer service by phone, in person, and/or in writing
- Experience working with Wisconsin income, sales/use, and/or withholding taxes
- Mentoring/Training experience
- Experience with advanced collection actions such as legal garnishments, supplemental hearings, execution of tax warrants
- Experience collecting statewide debt, income, sales/use and/or withholding taxes
- Experience approving and/or reviewing work for quality
- Experience researching complex individual income tax topics
- Experience handling difficult or escalated customer phone calls
- Experience leading teams or projects

**How To Apply**:
- Interview results may be reused in accordance with the State of Wisconsin interview reuse policy.-
The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce.-
**Deadline to Apply**:
All materials must be submitted before 11:59 p.m., Wednesday, June 5, 2024

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