Dietary Aide

**Company Description**
At UM Capital Region Health, we’re about to changeUP everything with the opening of our new hospital in Spring 2021

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

**Job Description** **

The Dietary Aide prepares (displays, gives portions and serves) a variety of food items for patients, team members and visitors. Position requires some activities in working food service storeroom (receipt, inventory, order, and issue). Incumbent must be sensitive providing timely cost effective customer service. Relates positively to fellow employees, physicians and vendors to provide food for inpatients at the bedside and individual customers in the cafeteria setting or for special event settings.

**Principle Duties**
- Inspects workstations for compliance with service standards.
- Brews coffee and tea. Restock all items, as necessary.
- Cleans and sanitize workstations and equipment following all Food and Nutrition regulatory rules and procedures.
- . Assist in the preparation of hot and/or cold foods, and properly stores food, utilizing knowledge of temperature requirements and spoilage.
- Reconciles cash drawer at the end of the shift or as required. Ensures cash drawer is balanced, all sales are properly recorded, and comply with Cashier Agreement.
- Assist with setting up entrees, soups, salads, and other food/drink products and utensils.
- Interacts with customers in the serving, retail and dining areas8. Works assigned stations on patient tray line, adhering to safe food handling procedures and proper portions.
- Serves food to Hospital team members, patients, and visitors while adhering to proper customer service skills, safe handling procedures and proper portions.
- Replenishes food, beverages, and stocking of all supplies in work area, as necessary.
- Operate kitchen retail equipment to serve Hospital team members, patients and visitors including but not limited to pizza station, merry chef, soda machine, and panini press.
- Follow first-in, first-out method for rotating stock, adhering to all food safety standards.
- Serves and replenishes food from counters and steam tables, and breaks down stations at the end of the meal periods.
- Assist in training of new food service team members and ongoing customer service training.
- Other related duties as assigned.

**Customer Service**:

- Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
- Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open-ended questions, such as “How may I be of help to you?” Usingthe customer’s name as soon as it is learned.
- Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
- Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
- Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
- Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

**Commitment to Co-Workers**:

- Offers assistance to colleagues and other departments when needed.
- Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
- Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
- Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

**Qualifications** EDUCATION**
- Entry Level: Equivalent to a High School diploma or GED; basic employment skills
- Formal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.
- Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.
- Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline.
- Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification.

**MICROSOFT WORD**
- Not Applicable
- Basic: Perform daily wor