Store Manager

Responsible for carrying out all retail operations in the store, including, but not limited to, creating a Christ centered environment, hiring and developing a qualified team, continual training and coaching for all staff, register operations, customer service, store appearance and displays, and employee interactions, as outlined in the essential functions of the job and in compliance with company policies, procedures and mission statement.

**Description**:

- Essential Functions of the Job- 1. Lead by being an example of Christ to all staff, donors, and customers.- 2. Lead and equip team in the retail operations of the store, including the handling of cash and credit card- payments, refunds, and all functions of the POS system in order to ensure the accuracy and security of all- transactions.- 3. Complete, with accuracy, all financial reporting and bank deposits, to ensure truthful reporting and recording- of daily sales and donations.- 4. Work with the management team to make daily bank deposits and acquire change for the register to ensure- the accuracy and security of store funds.- 5. Must fulfill the required hours and required scheduled shifts unless otherwise approved by the Director of- Operations. Additionally, office hours should consist of only work related administrative tasks and should be- limited in time.- 6. Must approve timecards by 12:00 pm on Payroll Mondays.- 7. Payroll Mondays should also be the days when managers create schedules two weeks out, unless- otherwise discussed with the Director.- 8. Complete with accuracy and a high level of organization all administrative needs of the store including- schedules, coaching documentation, performance logs and any other necessary documentation that is- needed for the operation of the department.- 9. Accurately keep up with and fill out labor worksheets every Monday and on an as needed basis.- 10. Establish and maintain customer service standards in order to ensure compliance with the company mission- statement and to provide a pleasant shopping experience for each customer.- 11. Responsible for the training of new employees in order to ensure the employees have all essential training- needed to be successful in their position.- 12. Work with store staff, to maintain the physical appearance of the store, including, but not limited to ordering- and maintaining needed janitorial and restroom supplies, removing safety hazards, picking up store- merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors,- restrooms and other public areas, to ensure the safety and health of customers and employees.- 13. Be sure that the retail floor has proper branding protocol in place including register and front door signage.- 14. Lead and train store staff in stocking store shelves and clothing racks, in order to provide customers with- maximum shopping opportunities.- 15. Manage the continual set up and change of store displays in order to provide a pleasant shopping- environment and to entice customers to shop new areas or items within the store.- 16. Communicate all events related to customer service issues or problems, employee issues or accidents, and- general store operations to the Director of Operations, in order to ensure all issues are handled properly and- in accordance with company policies and procedures.- 17. Communicate regularly with the Director of Operations to ensure all store issues, praises, employee- relations, etc. are addressed.- 18. Attend, as requested, training events provided by the company and all manager meetings as scheduled by- the Director of Operations and Team Services Department.- 19. Work with and effectively communicate with the Processing Manager, processing employees and donors on- a daily basis in order to keep a positive flow of information and foster unity among all involved.- 20. All opening and closing procedures of the store should be performed in compliance to the company- operations procedures.- 21. All other related responsibilities as requested by the Director of Operations.Spiritual Guidelines- Mel Trotter Team Members at all levels believe the following:
- 1. We believe in the Holy Trinity
- God the Father, God the Son and God the Holy Spirit.- 2. We believe that God the Father sent His Son, Jesus, to die for us as the ultimate sacrifice.- 3. We believe in Jesus for the forgiveness of our sins.- 4. We believe that the Bible is God’s true Word.- Additionally For Management- 5. They should be active or seeking participation in a church community.- 6. Have the ability to share the Gospel and disciple others as the occasion arises.- 7. Desires to and has the ability to lead daily devotionals and prayer with the team.- Knowledge, Skills & Abilities- 1. Must have a commitment to Mel Trotter’ mission and mission statement.- 2. Must be a people person with a pleasant and willing attitude and have a servant’s heart.- 3. Excellent communication skills (both oral and