Customer Service Representative

2 weeks ago

Latham, United States Bestpass Full time

**We Speak Safety and Efficiency**:
At Bestpass - Fleetworthy, our mission is to make our roads safer, and our fleet customers more efficient.

In 2023, Bestpass and Fleetworthy combined because we believe fleet operators deserve a simpler way to keep the back office administrative aspects of the operation running, so they can focus on their core business. We provide unmatched visibility into their fleet operations, eliminating the burden of keeping assets, driver, fuel and toll data updated, compliant and optimized. We achieve this through our three-pillar approach of expertise, technology, and data.

**At Bestpass - Fleetworthy, you're in the driver's seat**

**Road Map**:
The Customer Service Representative (CSR) will love speaking with customers and help them resolve issues both big and small. This will be accomplished by providing top-notch phone support to our customers.

**What Your Ride Will Look Like**:

- Provide phone support to assigned customers for all levels of our customer base Fleet & mid-size, Owner-operators, Vendors, and agencies.
- Perform and recommend actions to resolve customer issues.
- Provide Live Chat customer support via the Internet.
- Create and maintain customer accounts in a proprietary account management system.
- Provide shipping and receiving support as needed to ensure customer satisfaction.
- Provide customer support and education through webinars and web portal training.
- Provide customer assistance with billing
- Reconcile invoices
- Explain the invoice process and toll detail
- Acquire payment information

**Show Off What You've Got**:

- Associate degree in business, Communications, or related discipline; bachelor's preferred.
- 1-2 year's prior customer service experience
- Intermediate/Expert Excel skills.
- Ability to utilize problem solving skills for issues and inquiries from customers.
- Continually contribute to cohesive team environment.
- Ability to consistently communicate effectively and professionally with customers and team members.
- Ability to work and make decisions to support our customers with mínimal guidance.
- Ability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail.

**Fuel Gauge**:This role pays $40,000 per year with room for growth.

**What Drives Us to Work Every Day**:

- We are laid back but always professional.
- Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
- We pride ourselves on making a difference, to our employees, clients, and their businesses.
- We love "quirky" and accept team members for who they are & what they bring to the table.
- We are proud to build all our relationships based on transparency and trust.
- All our teams consist of top talent who are energetic, inquisitive, and love jumping out of bed each day because they know they can and will make a difference

**We care about your Zen**:

- A flexible work environment with a mix of 100% remote and/or hybrid roles and some that are in the office.
- An amazing benefits package so you can rest assured your needs are taken care of.
- Paid time off so you can have time to relax and experience a healthy work-life balance.
- A 401K plan with an impressive company match. It's never too early to start saving for retirement
- Health and wellness-focused work environment with optional standing desks, office fitness challenges, and plenty of outdoor space to take a walk or just clear your mind.
- Opportunities to participate in charitable events, give back to the community, and get paid for your efforts
- We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
- We pay hefty referral bonuses to all employees who refer family and friends

**Bestpass** Core Values - We are 1TEAM**
- **People **1**st** - People 1st We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.
- **T**rust - **We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
- **E**very Trip Matters - **Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
- **A**lways Innovating -** We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
- **M**indset -** We are committed to a growth mindset. Our efforts and attitudes are what determine our abi

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