![Med Alert Call Center](https://media.trabajo.org/img/noimg.jpg)
Receptionist/quality Control
4 days ago
**About us**
Med Alert Call Center is a 40-50 person call center located off Rt 43 in Middle River. We have been at this location coming up on 15 years. The office is a fast-paced, demanding, goal oriented office. We do have perks of a casual environmnet, free snacks, weekly pay, and other incetives.
Job Summary:
We are seeking a highly organized and detail-oriented Quality Control Supervisor/Receptionist to join our team. The Quality Control Supervisor/Receptionist will be responsible for reviewing our sales recordings, ensuring that they meet our established standards and requirements. This role will also be responsible for handling various office duties including but not limited to answering the phones, data entry, scheduling, and effective communication with others in the office.
Most Duties:
- Listen to recordings and be able to process effective feedback.
- Answer the phones in a polite professional manner.
- Accurately calculate hours worked based on log-in and break time.
- Accurately enter all hour’s bonuses into ADP payroll
- Accurately enter all employment info into payroll
- Schedule, Confirm, and Conduct Employment Interviews
- Respond correctly to office inquiries with dictated office responses.
Qualifications:
- 2+ years in a relevant front office setting or equivalent work experience
- Proficient in Microsoft Office, Excel emphasis, Google Sheets, QuickBooks, ADP Payroll
- Proven attendance record
- Strong knowledge of quality control principles, methods, and relevance to success
- Excellent multi-tasking skills with the ability to work unsupervised
- Exceptional organizational skills with the ability to prioritize tasks effectively
- Excellent business communication skills, both verbal and written
- Work the Hours Monday - Friday 9:00 - 5:00.
Pay: $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Middle River, MD 21220 (required)
Ability to Relocate:
- Middle River, MD 21220: Relocate before starting work (required)
Work Location: In person
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