Director, Strategic Planning

2 weeks ago

New York, United States Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

**What you’ll do**:
This role will be a combination of program management, strategy development, and internal consulting. Specifically, this role will:
**Program Management**
- Own and lead the governance and implementation of the multi-year Technology Strategy, leading a small team to deliver on the program aspirations and bring key stakeholders along on the journey
- Drive governance committees and processes to track progress, metrics and any planned value capture
- Develop an integrated, sequenced, multi-year roadmap of discrete initiatives identified to deliver on the strategy
- Build strong relationships with key initiative owners and stakeholders (within Technology and across the company) to ensure commitment for sustained focus and transparency of progress and issues
- Partner with Technology Communications to enable multi-directional communication and feedback to drive sustained change and adoption of new ways of working
- Establish reporting cadence in support of governance forums and other executive updates with transparency around value, progress, metrics, issues and risks
- Define key metrics to measure progress and regularly communicate progress on the strategy to Technology Leadership, program stakeholders, and key partners
- Partner with Technology Business Management Executive Reporting team to track initiatives, program level OKRs (Objectives and Key Results) and to track impact/outcomes of the transformation in addition to general progress tracking

**Strategy Development & Strategic Planning**
- Evolve the multi-year Tech Strategy and oversee annual refresh process
- Partner with senior leadership to develop strategic capabilities, metrics, and initiatives in support of refreshed strategic vision
- Set the vision for future Technology aspirations and the strategic plan to achieve it
- Produce presentation materials for executive audience and senior leadership

**Internal Consulting**
- Be a strategic consultant for enterprise stakeholders to support digital / technology strategy development of strategic initiatives
- Partner with cross-functional stakeholders to align on ideal state solution and develop the strategy to achieve it
- Conduct buy vs build assessments, conduct competitive market analysis to identify strategic capabilities, design business cases to support strategic needs

**Who you are**:

- A leader with 10+ years of experience in Strategy Consulting and Program Management, 3+ years leading, developing, and mentoring high performing teams
- An excellent communicator with the ability to engage, influence, and inspire others to work towards shared outcomes.
- Intellectually Curious and Data-driven - High intellectual curiosity, creativity, complex problem solving and strategic and innovative thought leadership; ability to proactively ask questions and design a data model to answer them; prior experience in data analytics and executive summarization to avert risk and drive actions
- Executive Presentation - Highly proficient in developing excellent quality presentations and deliverables for an executive audience.
- Continual Improvement and Innovation - Passion for continual improvement, process design, and automation; seeks new ways to improve effectiveness, quality, and compliance
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