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Technical Writer
3 months ago
**TGS**
**Job ID 2465083**
**Tuknik Government Services**, a Koniag Government Services company**, **is seeking a Technical Writer to support **TGS** and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Headquarters client operations in Woodlawn, Maryland, and provides executive support to the Deputy Commissioner and Assistant Deputy Commissioner for all issues pertaining to the integration of the Office of Hearing Operations electronic disability initiatives into business processes. The mission of the Division of Information Technology Integration (DITI)is to deliver high-quality information technology strategies and services for the Office of Hearings Operations (OHO) that are consistent with SSA's systems architecture and procedures, and provide on-going, innovative office automation and data processing support that will allow each OHO component to champion citizen-centered results.
Full time support is required for this task and consists of an eight-and-a-half-hour workday (half hour meal break included), Monday through Friday. The 6:00 a.m. - 6:00 p.m. flexible band is available, but a fixed shift of 8:00 a.m. - 4:30 p.m. or similar timeframe may be required for specific periods upon the government’s request, within 5 business days (notice could be shorter in the case of an unexpected administrative need such as short turnarounds outside of our control, or senior leadership/executive requests/mandates). Individual schedules must be set in response to the needs of the government. Daily coverage until 6:00 p.m. may be required with advance notice within 5 business days (notice could be shorter if an unexpected administrative need exists).
The position will be stationed at the Woodlawn, Maryland site. Travel to the E Street location and other SSA and OHO Headquarters locations may be required.
Due to executives and managers mandated to report in office, support for this subtask is provided primarily onsite, to allow for maximum collaboration. The customer may approve intermittent telework days on a case-by-case basis, in accordance with SSA’s telework procedures, including any updated telework procedures related to pandemics, emergencies, and catastrophic situations.
The contractor may be required to report for duty during periods of inclement weather and other emergencies and may be asked to report to an alternative work location. If a contractor is required to report for duty, the COR, or an assigned alternative, will personally notify the contractor's program manager, or an assigned alternate.
**Essential Functions, Responsibilities & Duties may include, but are not limited to**:
The role is to support Information Technology (IT) technical documentation efforts, to include assisting in researching, collecting, and organizing information for preparation of various Information Technology (IT) materials, guidelines, and documentation. The contractor shall write and create this documentation with clarity and accuracy. Some of this documentation may require the contractor to walkthrough or test a process or system, or to work with other technicians to vet and finalize. This can include:
- Intake and Project Documentation: Reviewing control and document internal requests, action items, projects, processes, and procedures for work actions, knowledge sharing, and knowledge management within the organization. Ensuring all needed parties are involved, providing reminders and support, and confirming/communicating that overall actions are completed.
- Formal Presentations: Preparing and delivering formal presentations, both in written and verbal formats, to communicate technical and non-technical information, updates, or documentation-related topics to internal teams, stakeholders, Executives, or external audiences. These presentations should be well-structured, visually engaging, and effectively convey complex technical concepts.
- Training Materials: Developing training materials, such as training manuals or e-learning modules, to educate employees or customers about products or services. Developing training curriculums, by position, in conjunction with Subject Matter Experts.
- Edit and Proofread: Reviewing and editing content created by other team members or departments to ensure quality and consistency.
- Content Management: Managing a content repository or documentation system for easy access, retrieval, and version control.
- Feedback Integration: Gathering feedback from users and stakeholders to continuously improve documentation and address common user challenges.
- Decision Tree Review and Creation: Analyzing existing decision trees and creating new ones, as needed, to illustrate complex decision-making processes or workflows. Decision trees should be easy to follow, wi
