Customer Service

2 weeks ago

Bethesda, United States Tribalco Full time

**Customer Service and **Purchasing **Representative**

Tribalco provides mission-critical information technology, integrated telecommunications, and soldier survival solutions to defense, civilian government, and commercial customers around the world. We are a trusted systems integrator with a global presence, providing advanced and innovative lifecycle solutions, from engineering and installation to operations and maintenance, for the enterprise. With superior technical ingenuity and a proven record of performance excellence, Tribalco is the technology contractor of choice for meeting the unique and complex requirements of our discerning customers. Focused on defense and security technologies, Tribalco delivers unrivaled expertise, ingenuity, and reliability across a wide range of capabilities, including cloud computing solutions, advanced wireless implementations, and tactical combat casualty care. Tribalco is headquartered in Bethesda, Maryland, with additional offices in South Korea, California, Colorado, and Florida.

Tribalco is seeking a Customer Service and Purchasing Representative for our Bethesda office.

***

**Description** of **Primary** **Duties**:
**Purchase Orders**
- Follow the Purchase Order process and the full lifecycle of requests, which includes but may not be limited to:

- Generating POs in the Accounting system
- Purchasing by credit card when accounts are not established
- Initiating vendor setup when needed for a new vendor to be added to the Accounting system
- Performing QC on all purchase orders before they are sent out
- Monitoring and ensuring the PO Tracker is updated throughout each day
- Gaining customer acceptance on delivered orders to initiate the customer invoicing process
- Updating customers with order status - submissions, delays, tracking numbers
- Supporting international shipments
- Assisting the RMA/Warranty process
- Guaranteeing all PO requests are responded to in a timely fashion and, where applicable, submission deadlines are met

**Quotes**
- Support the preparation of quotes for internal and external customers, which includes but may not be limited to:

- Researching products/vendors for the lowest price, technically equivalent, or greater
- Requesting vendor pricing
- Preparing quotes on relevant, approved templates
- Ensuring compliance to regulations (ie; # of bids, Sole Source justification) and pricing requirements (GSA, SEWP, other Contracts)
- Maintaining accurate templates on SharePoint
- Monitoring and ensuring the Quotes Tracker is updated throughout the day
- Guaranteeing all quotes are responded to in a timely fashion and, where applicable, bid deadlines are met
- Supporting GSA Schedule Updates
- Monitoring Government sites for bid opportunities as requested by Account Managers and others within Tribalco
- Supporting the PO Team when needed with shipping, tracking, and PO Generation

**Other **Duties and Expectations**:

- Support Director of Customer Service and Purchasing in building successful and profitable teaming relationships with key partners
- Develop a network of key contacts and relationships within customer accounts to secure loyalty and gain early insights into potential business opportunities
- Set and manage customer (internal and external) expectations while delivering the highest level of quality service, striving to meet and/or exceed customer expectations
- Work cooperatively across departments, helping to build the Team’s reputation for quality and timeliness
- Meet requirements of executing internal processes as designed or make recommendations for improvement
Support the review and approval of vendor invoices as needed
- Ability to gain an understanding of customers’ requirements and work with vendors to meet and exceed those requirements technically and fiscally
- Meet all deadlines
- Support and follow CMMI and ISO requirements, processes, and workflows
- Assist and become familiar with the SEWP IDIQ and related Agency Catalogs
- Ensure Salesforce entries are entered and updated as appropriate
- Work in an organized manner with the ability to multi-task in a fast-paced environment
- Maintain open communication with direct reports and manager to establish a team-oriented atmosphere
- Complete timesheet daily
- Other duties as assigned to support Sales Operations and Purchasing

**Requirements**:

- 4-6 years of Customer Service and/or Purchasing experience
- Ability to work in a fast-paced environment and multi-task
- Demonstration of strong verbal and written communication skills
- Ability to work independently
- Proficiency in Excel required
- Experience with Deltek Costpoint is desired

**Compensation**:

- Compensation is competitive and is commensurate with experience.
- Please submit a resume, salary requirements, and references.
- Tribalco is an equal opportunity employer.

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