Front Desk Agent- Westin Fort Lauderdale

2 weeks ago

Fort Lauderdale, United States TPG Hotels & Resorts Full time

**Job Overview**

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

**What You'll be doing**
- **Greeting and Check-In**: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
- **Check-Out and Payment Processing**: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
- **Reservation Management**: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
- **Guest Services**: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
- **Administrative Tasks**: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
- **Security and Access Control**: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
- **Cash Handling**: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
- **Multi-Tasking**: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
- **Collaboration**: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
- **Emergency Response**: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

**Skills and Abilities**:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

**Working Conditions & Physical Effort**:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

**Benefits**:
Benefits for Full Time employees may include:

- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE

*Benefits vary by location*

Part-Time Benefits Also Available

**EEO/VET/DISABLED**

Compensation: $16

  • Front Desk Supervisor

    2 weeks ago

    Fort Lauderdale, United States Courtyard Fort Lauderdale Beac Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Agent

    1 month ago

    Fort Lauderdale, United States Courtyard Fort Lauderdale Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Front Desk Attendant

    2 weeks ago

    Fort Lauderdale, United States Red Carpet Inn Fort Lauderdale Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...

  • Hotel Front Desk Attendant

    2 weeks ago

    Fort Lauderdale, United States Red Carpet Inn Fort Lauderdale Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Agent

    5 days ago

    Fort Lauderdale, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Supervisor

    4 days ago

    Fort Lauderdale, United States Renaissance Fort Lauderdale Full time

    Wurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the Front Desk Department at our gorgeous property, Renaissance Fort Lauderdale Marina Hotel. This position will be responsible for directly supervise all front office personnel and ensure proper completion of all front office duties. We are looking for someone with...

  • Front Desk Supervisor

    1 week ago

    Fort Lauderdale, United States Renaissance Fort Lauderdale Full time

    Job DescriptionJob DescriptionWurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the Front Desk Department at our gorgeous property, Renaissance Fort Lauderdale Marina Hotel. This position will be responsible for directly supervise all front office personnel and ensure proper completion of all front office duties. We are...

  • Front Desk Agent

    5 days ago

    Fort Lauderdale, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Supervisor

    1 week ago

    Fort Lauderdale, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Agent(Full time $15 an Hour)

    5 days ago

    Fort Lauderdale, United States Renaissance Fort Lauderdale Full time

    Job Summary   We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.   Benefits Medical benefits after 60 days of employment PTO and Holiday Pay 401K after one...

  • Front Desk Agent

    4 days ago

    Fort Lauderdale, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation:AC Hotel Ft. Lauderdale BeachAbout Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work...

  • Front Desk Clerk

    5 days ago

    Fort Lauderdale, Florida, United States Hyatt Centric Las Olas Fort Lauderdale Full time

    Job DetailsJob Location: Hyatt Centric Las Olas - Fort Lauderdale, FLPosition Type: Full TimeSalary Range: $ $16.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelDescriptionOverview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is...

  • Front Desk Agent

    4 days ago

    Fort Lauderdale, United States The Westin Beach Ft Lauderdale Full time

    About Us: Escape to The Westin Fort Lauderdale Beach Resort and discover the Venice of America. Spectacular views of the ocean or Intracoastal Waterway and the sound of lapping waves stimulate your senses, day and night. We are the best place to work on the beach according to our associates with an AOS score of 95%. We offer free employee lunch, free...

  • Hotel Front Desk Clerk

    2 weeks ago

    Fort Lauderdale, United States Sheraton Suites Cypress Creek Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk

    5 days ago

    Fort Lauderdale, United States Noble House Hotels and Resorts Full time

    Description Ready to work and have fun on Fort Lauderdale Beach? THERE IS A $500 HIRING BONUS FOR THIS POSITION! We are excited that you are considering joining Pelican Grand Beach Resort! Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur....

  • Painter at 10X Living at Fort Lauderdale

    4 days ago

    Fort Lauderdale, United States 10X Living at Fort Lauderdale Full time

    Job DescriptionJob DescriptionBrowardcomeup in Fort Lauderdale, FL is looking for one painter to join our 13 person strong team. Our ideal candidate is attentive, punctual, and engaged.Responsibilitiespaint, repair drywall, repair baseboardsQualifications2years plus or more with experience We are looking forward to reading your application.Available shifts...

  • Painter at 10X Living at Fort Lauderdale

    2 weeks ago

    Fort Lauderdale, United States 10X Living at Fort Lauderdale Full time

    Job DescriptionJob DescriptionBrowardcomeup in Fort Lauderdale, FL is looking for one painter to join our 13 person strong team. Our ideal candidate is attentive, punctual, and engaged.Responsibilitiespaint, repair drywall, repair baseboardsQualifications2years plus or more with experience We are looking forward to reading your application.Available shifts...

  • Housekeeping Room Attendant

    4 days ago

    Fort Lauderdale, United States Hilton Fort Lauderdale Beach Resort Full time

    DescriptionThe all-suite, Hilton Fort Lauderdale Beach Resort is looking for their next Housekeeping Room Attendant to join their Housekeeping and Laundry team.The Hilton Fort Lauderdale Beach Resort is three miles away from Las Olas Boulevard's vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away. Shift Pattern: Full...

  • Night Auditor Full Time- Fort Lauderdale, Florida

    4 days ago

    Fort Lauderdale, United States Atlantic Hotel & Spa- Fort Lauderdale, Florida Full time

    Job DescriptionJob DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Atlantic Hotel & Spa in Fort Lauderdale, FL.Night Auditor (Overnight Shift 11 PM-7 AM)Job Purpose:The Front Desk Night Auditor is often the first point of contact and the first...

  • Front Desk Agent

    4 weeks ago

    Fort Lauderdale, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...