Patient Service Representative
3 weeks ago
Description:
At Southeast Primary Care Partners and Southeast Medical Group, we strive to be the industry's leading healthcare provider and employer of choice. We welcome professionals enthusiastic about joining an organization with boundless opportunities and an unmatched purpose.
Our mission is to provide the best quality healthcare and bettering the lives of the people and communities we serve. Every team member is essential part to our continuous improvement; the selection, development and future growth of our exceptional talent remain the key to our success. Our organization supports an environment for our employees to explore their potential and professional development. We reward innovation and creativity that sustains the future success of our teams and mission in a constantly evolving landscape.
**Job Summary**
The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments.
**Requirements**:
**Patient Service Representative-l**
**Responsibilities**:
- Greets patients as they arrive and manages 20-minute wait time.
- Assists patient with intake processes including copying required documents.
- Collects co-payments, co-insurance and deductibles and issues receipts.
- Manages cashier box and daily deposits according to company policies.
- Processes walk-in patients and visitors.
- Answers phones and schedules appointments (special focus on physician requested return visits).
- Schedules referrals as indicated.
- Assists with patient outreach as applicable (e.g., next-day reminders).
- Manages medical records (maintains, files/scans, prepares for schedule).
- Ensures all correspondence is scanned and/or filed in timely manner.
- Performs all other related duties as assigned
Education, Experience and Skills
- High school graduate or GED required.
- One year of related work experience including data entry.
- Working knowledge of medical office procedures and medical terminology.
- Ability to accurately sort and file materials by alphabetic or numeric systems
- Effective communication and customer service skills required (AIDET).
- Successful initial competency assessment, following rotational training.
- Excellent interpersonal skills
- Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
- Must be detail-oriented and highly organized
- Firm grasp on administrative processes, and organizational policies
- Knowledge of patient care and examination procedures
- Must be able to maintain confidentiality at all times
- Microsoft Office Suite
- ICD-10 and CPT experience preferred
- Proficient in patient check in, check out and referral process.
**Patient Service Representative-II**
**Responsibilities**:
- Perform all responsibilities for PSR-I
- Assist in training and evaluation of new hires
- Assisting other PSRs and providers in need
- Assisting PSR-Team Lead as directed
- Solves issues of moderate complexity
- Assists in training of new PSR’s
- Performs all other related duties as assigned
**Patient Service Representative-lll**
**Responsibilities**:
- Performs all responsibilities for PSR-II
- Informs patients about delays and wait times
- Maintain confidentiality pf Patient PHI and other related information according to Practice practices and HIPPA
- Reviews end of day reporting and confirms that all Medicare patients are scheduled for MCAWE. Answers any questions patients may have.
- Assist with achievement of new patient goals by discussing positive qualities of the practice during check out.
- Understands practice goals and new patient process
- Assist in re-evaluation and retraining process for PSRs on PIP or other competency improvement plans
- Make sure early and late PSRs schedules are set
- Assist practice manager on clinical tasks as directed
- Assist with patient complaints as needed
- Guide patients and clinical staff to the proper authority for any issues
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
- Performs all other related duties as assigned
**Patient Service Representative
- Team Lead**
**Responsibilities**:
- Performs all responsibilities for PSR-III
- Guide PSR staff to better business outcomes
- Ensures office protocols are enforced
- Assists in training PSR’s
- Assists in hiring process of new PSR’s
- Performs all other duties as assigned
- Assist in the supervision of work and performance of clinic staff and other support staff, as instructed, including input for performance reviews and corrective action plans as needed
- Oversee and train new and existing staff as directed by practice manager
- Perform other administrative tasks as assigned by the practice manager
- Assist with other administrative projects and tasks as needed
- Team leads are the first chain in the management ladder.
- Arr
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