Returns Coordinator

2 weeks ago

Willowbrook, United States Mac Duggal Full time

Since our inception in 1984, Mac Duggal has risen to become an illustrious name in the realm of women's fashion and evening wear, consistently adored by both discerning clientele and celebrity stylists alike. Our headquarters, situated just outside of Chicago, serve as the hub for thousands of Mac's meticulously crafted, one-of-a-kind luxury designs.

As we approach four decades of unparalleled success, our brand continues to thrive, and as a result, our teams are expanding We are seeking a results-driven individual with a knack for optimizing processes and fostering collaborative relationships to join our team as a **Returns Coordinator**.

**Responsibilities**.
- Work with the back of house returns team to ensure a smooth process when receiving return shipments.
- Reconcile return “Scan Sheets” to ensure accuracy of RTVs against what was received
- Develop a thorough understanding of each department store’s drop-ship channels, procedures, and policies for returns and ensure all Service Level Agreement (SLAs) and policies are met
- Develop a strong understanding of our inventory system (AIMS) and how to process/credit returns depending on the scenario at hand
- Develop relationships across internal and external functions that allow you to come to solutions, influence strategy, plans and work to improve value through service, experience, availability, quality, and cost
- Process returns, troubleshoot questions and problem solve
- Regularly evaluate processes, systems, and procedures and present improvements to the manager
- Other duties and projects as assigned

**Qualifications**
- Proven ability to contribute in a fast-paced environment consistently and positively
- Ability to effectively communicate with leaders of all levels (C-level down to entry-level support roles)
- Ability to be self-motivated and work independently and manage personal deliverables and deadlines top of mind
- Creative thinking and problem-solving aptitude
- Strong writing, phone and presentation skills
- Ability to perform all duties in an accurate, timely, and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach to resolving consumer requests

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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