Operations Manager-emergency Department- Mount
2 weeks ago
**Description**
Manages and ensures safe and efficient operations. Serves as a company representative on regulatory issues. Enhances operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Leads department’s efforts in obtaining post-acute care insurance authorizations, oversees budgeting, reporting, planning, and auditing. Carries out supervisory responsibilities in accordance with hospital policies.
**Responsibilities**
- Hires, trains, supervises and orients staff to departmental administrative procedures
- Monitors daily activities and generates short and long-term reports for department and hospital leadership as needed
- Works closely with staff to provide efficient flow
- Assures adequate administrative staff coverage during operating hours
- Oversees and resolves problems relating to systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing
- Determines opportunities to improve efficiency and assure adequate patient access
- Performs special projects to evaluate methods and procedures for processing work or improving operating efficiency/effectiveness of the practice
- Develops, collects and analyzes departmental statistical data
- Prepares (directly or indirectly) all necessary billing for patients and insurance companies
- Responsible for updating all office and medical staff on insurance regulations/requirements and changes that affect billing and collections
- Trains and offers ongoing instruction to the office staff on scheduling appointments; processing registrations; batching encounter forms; posting charges, diagnoses, payments and rejections in IDX and Eagle (where applicable)
- Assists office staff with computer problems, questions and training
- Produces monthly statistical reports from the scheduling/procedure systems
- Ensures that month-end activities are completed prior to close of books - for both IDX and Eagle systems (including working on missing charge report, open encounters, pending visits)
- Contacts insurance companies regarding letters of necessity and coverage of specific surgical procedures if needed
- Follows up with providers regarding incomplete bills and medical record documentation
- Evaluates billing methods and procedures to improve efficiency and effectiveness
- Develops alternative methods where necessary and implements with the approval of the Administrator
**Qualifications** Experience requirements**:
- Experience in management, operations, and leadership.
- Ability to build consensus and relationships among managers, partners, and employees.
- Solid understanding of financial management and general finance and budgeting.
**Compensation Statement**
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $71,713.00 - $107,569.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
Non-Bargaining Unit, BHB - Emergency Department Administration - STL, Mount Sinai St. Luke's
**Employer Description**
**Strength Through Diversity**
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
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