Entry Level Customer Enrollment Representative

3 weeks ago

Rialto, United States INLAND EMPIRE MANAGEMENT Group Full time

We are a brand marketing and consulting firm based in the Riverside area that excels in providing exceptional customer service to assist our clients in reaching potential customers within the local communities. Our success over the last few years is attributed to our team and nationally recognized training regimen.

Our main objective is to grow and develop new and existing business opportunities for our clients, and because of our proven track record, we have been able to continue these partnerships for many years. Now due to recent growth opportunities, we are now looking to expand our enrollment team We are seeking a forward-thinking, communication expert to fill our Customer Enrollment Representative position. This will be an entry level position, as we do teach and train from the ground up.

**What Does a Customer Enrollment Representative Do?**
- Work directly with eligible customers answering questions, providing specific product and service information, overturning objections, and processing enrollment signups
- Train one-on-one with the Customer Enrollment and Client Account Manager to fully comprehend our customer service and outreach standards and expectations, compliance policies, and the enrollment process
- Build long-lasting relationships with customers that emphasize brand loyalty and provide them with essential communication tools
- Keep detailed records of all customer interactions and follow all privacy requirements
- Attend daily team meetings and actively contribute ideas on how to improve company processes and interactions with consumers

**So What Do We Look for in a Customer Enrollment Representative?**
- A Bachelor’s degree in Communications, Marketing, Business, or another related field is preferred, but not required
- 1-3 years of experience in a customer or client-facing position that involves customer service, customer service, or sales in some capacity
- Must be genuinely excited to work in a team-oriented, fast-paced environment
- Patient demeanor with a solution-oriented mindset and effective follow-through
- Someone with a competitive spirit to be able to contribute to our team environment
- An individual who is looking to step outside of their comfort zone, grow in a new opportunity and is driven to succeed

**Benefits & Perks of a Customer Enrollment Representative**:

- Holidays off
- Weekly bonus incentives
- A fun, upbeat, team environment
- Continuous training and development
- A company that invests in the individual as much as they invest in the company
- Online networking and learning opportunities
- Growth based on an individual basis, not a hierarchy
- Company-paid retreats and networking events

Upon completion of training, pay is determined by personal performance. The range listed is based on the average weekly commissions of an entry level associate

Pay: $800.00 - $1,400.00 per week

**Benefits**:

- Paid training
- Professional development assistance

Compensation package:

- Bonus opportunities
- Commission only
- Commission pay
- Uncapped commission

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Rialto, CA: Relocate before starting work (required)

Work Location: In person

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