Manager of Clinical Services

4 weeks ago

Houston, United States Allergy & Ent Assoc Full time

**Allergy & ENT Associates is a growing practice with locations in Houston, Austin, Dallas, & California**
**We are looking for an Experienced Nurse or Mid-Level Provider who is interested in transitioning into an Administrative Position and joining us as the Manager of Clinical Services to assist in further growth across the USA**

**Hours**:Monday - Friday 8am to 5pm

**Benefits**:
Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Etc.

**Position Summary**
- The Manager of Clinical Services will work in concert with Practice Managers, Providers, Clinical Staff and Administration to develop and implement AENT clinical delivery processes. The Manager of Clinical Services will provide collaboration and mentorship to clinics regarding clinical and quality programs, Allergy, Immunology, and ENT standards, regulatory requirements and safety initiatives supporting the mission, vision, and values of Allergy and ENT Associates.**Essential Duties & Responsibilities**
- Responsible for the high quality of care delivered across Allergy and ENT Service lines
- In coordination with HR and Director of Operations, ensures clinical staffing ratios to properly support providers delivering high quality of care
- Ensures that clinics are following current regulatory standards and guidelines
- Determines the clinical policies and procedures to be standardized
- Oversees infection control program
- In concert with Practice Managers ensures that Environmental safety regulations and guidelines are in compliance
- In concert with CBO monitors Providers credentials and malpractice documentation
- Direct oversight of QA/PI Program
- Ensures collaborative efficiency in the clinical delivery of care
- Ensures Practice Managers collect occurrence data and, as applicable, development of action plans required
- Provides notification to appropriate licensing bodies of changes in service
- Investigates and resolves staff and patient complaints

**Qualifications**
- Texas Licensed Registered Nurse
- Experience in Healthcare operations with Financial, QA/PI, Risk Management, Infection Control, Supply Chain
- Experience with ENT and/or Allergy a plus
- Experience with OR/ASC a plus
- Knowledge of standards for sterile field and instrument processing
- Ability to travel to clinics
- Ability to deliver effective presentations and education to groups
- Possess excellent written and oral communication skills
- Proficient computer skills in Microsoft Office including Outlook, Excel, and Word

**Knowledge, Skills, & Abilities**
- **
Customer Service **— Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.
- ** Organization **— Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.
- ** Professional Maturity **— The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
- ** Time Management **— Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- ** Active Listening **— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- ** Interpersonal Communication **— Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation.
- ** Communication **— The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

**Physical Demands**
- ** Physical Activity Level**: Mix Between sedentary physical activity performing non-strenuous daily activities of an administrative nature and visiting construction or moving sites and occasionally providing physical help as needed.
- ** Physical Demands**: Position is in a fast-paced medical office environment; good eyesight and hearing, manual dexterity, and a full range of body motion required; must be able to stand and/or sit for extended periods of time; may require occasional lifting of 25 pounds or more.
- ** Work Environment**: Well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation or construction sites with limited utilities; moderate noise (examples: business office with computers and printers, light traffic) with occasional high noise at construction sites; typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required; travel to

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