Fiber Billing Specialist

6-month contract / eligible for extension or conversion - not guaranteed / Medical - Dental - Vision benefits after 90 days / No other benefits available. / Full-time - No OT for this role

Westborough, MA, Westford, MA, Warrington, PA or Charlotte, NC / $30

The Fiber Billing Help Desk team promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.

This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to:

- Adhering to quality standards, including company procedures, policies and legal requirements.
- Participating in individual and team coaching sessions and proactively providing and receiving feedback.
- Managing customer contact databases to support billing and client service functions?
- Completing ad hoc projects and related deliverables, as assigned.
- Handle objections into a commitment to pay.

**Education and Requirements**
- One to two years customer service experience in an office environment (previous Call Center experience preferred).
- Three to five years previous collections experience within an accounting environment (previous high-tech experience preferred).
- Experience in a multi-functional role and using multi-company accounting software package - Oracle and ServiceNow Preferred
- 4-year college degree preferred, in Accounting, Business or equivalent experience.
- Complete use and functionality of the Microsoft 2010 Office product suite.
- Some outbound calls are required as well.
- ServiceNow is the ticketing platform and desired, along with Oracle.

**Additional Information**
- Location: This resource can be in Westborough, MA, Westford, MA, Warrington, PA or Charlotte, NC.
- The resource will be required to be on-site 4 days per week, with Friday being the WFH day.
- There is not a fully remote option.
- There are no approved expenses for this role.
- Please note that OT is not approved for this role.

**Job Types**: Full-time, Temporary

Pay: $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work setting:

- Hybrid work

**Education**:

- Bachelor's (preferred)

**Experience**:

- High-Tech accounting environment: 3 years (required)
- multi-company accounting software package: 3 years (preferred)
- Microsoft 2010 Office product suite.: 3 years (preferred)
- ticketing system: 3 years (required)
- Oracle: 3 years (required)
- ServiceNow: 3 years (required)
- office environment/previous Call Center: 3 years (preferred)
- billing call center: 3 years (required)
- Billing: 3 years (required)
- billing and client service functions: 3 years (required)

Ability to Relocate:

- Warrington, PA 18976: Relocate before starting work (required)

Work Location: Hybrid remote in Warrington, PA 18976