Automotive Guest Experience Center Representative

3 weeks ago


Gastonia, United States Tindol Ford Subaru ROUSH Full time

TINDOL GUEST EXPERIENCE CENTER - Looking for enthusiastic, customer service oriented individuals to join our Service BDC Team to answer phones, assist with questions, make appointments, and follow-up with customers. Sales and/or Service BDC experience is preferred, but we will train the right person. Schedule is Monday-Friday with one Saturday from 8-12 once a month (40 hours total).
- Organizational skills and be able to multi-task.
- Communication skills include active listening, asking questions for clarification.
- Interpersonal skills like empathy and patience.
- Great phone skills to communicate with customers.
- Exceptional Customer Service abilities.
- Customer-focused approach to trouble shooting, resolving problems, and ensuring repeat business.
- The capacity to learn different software systems.
- Good data entry computer skills.
- Willingness to fulfill team responsibilities and demonstrates personal commitment to the team.
- Cooperate with team members to resolve problems to ensure team goals are achieved.

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person



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