Mgr, A/r, Phy

Position Summary:
At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we have grown into a 3,900-bed healthcare organization that delivers care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Our 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities serve communities that span Florida’s east to west coasts and beyond.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you

Manages a team which is responsible for the timely collection of monies owed to the organization.

**Responsibilities**:
Develops and reports annual business strategies and monthly goals for areas of responsibility.
- Analyzes, audits, tracks, reports, monitors, and makes recommendations in areas of systems, workflows, reimbursement, account receivables, expenses and support services which impact receivables and customer satisfaction levels of Orlando Health.
- Responsible for the reduction and monitoring of days in accounts receivable for all contracted and non-contracted payors, as well as optimizing reimbursement.
- Responsible for the corporate reporting of all productivity, critical success factors and incentive programs for Physician & Professional Services.
- Responsible for monthly review, validation and approval of month end accounts receivable reports.
- Reviews and validates account dispositions, collection referrals and payment research requests as necessary.
- Responsible for the revenue cycle management of the Home Health Visiting Nurse Association department.
- Reviews Home Health departmental financial performance, recommends and implements changes to improve services, simplify workflow and increase customer satisfaction.
- Responsible for the following functions related to the Home Health Visiting Nurse Association (VNA) department: Accounts Receivable financial performance, patient account maintenance, adhoc reporting, quality assurance, staff coverage, staff mentoring and The Joint Commission requirements.
- Manages the daily operations for the areas of responsibility and all human resource related functions.
- Assigns, prioritizes, and monitors respective supervisors and staff workload. Responsible for productivity standards, performance evaluations, personnel issues and staff development, core competencies, coaching plans and daily coaching for staff.
- Performs ad hoc reporting for all areas of responsibility to provide direction and support for issues impacting receivables, productivity and customer satisfaction.
- Ensures the areas of responsibility operate within established budget limits and justifies any variances to Corporate Director.
- Identifies best practice patterns for third party collection procedures and related activities and develops and implements such practices.
- Works as a liaison with between Physician & Professional Services and Front Office departments to ensure one hundred percent charge capture within the timeframes specified.
- Identifies standards of performance for charge capture and initiates process improvement activities when these standards are not met.
- Works as a liaison with Orlando Health Corporate Compliance for pre-billing audits and reviews.
- Works closely with Corporate Information Services (IS) to make best use of systems availability and makes recommendations for automation where appropriate.
- Researches and identifies sources of automation for cost-effective operations.
- Responsible for data gathering and problem solving to obtain financial goals.
- Act as a resource for proper use of practice management systems and monitor all interfaces of billing system and other financial & clinical systems.
- Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
- Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
- Establishes and maintains an open communication process between front office personnel, business office personnel and clinicians.
- Attends necessary meetings to conduct job-related duties.
- Actively participates in professional organizations related to practice management.
- Maintains strictest confidentiality. Establishes and maintains an environment of positive motivation throu