Medical Assistant

2 weeks ago

Fort Wayne, United States Alliance Health Centers Full time

**Medical Assistant**

**Summary**

Responsible for assisting with daily clinical and clerical operations of AHC. Works in collaboration with provider care team to provide quality care to patients and quality support to providers through consistent communication.

**Education**

Must be a high school graduate or the equivalent with GED. Must have completed an accredited medical assistant program.

**Licensure/Certification**

Must be a Certified Medical Assistant (CMA) through AAMA or Registered Medical Assistant (RMA) through AMT or obtain certification within six (6) months of hire.

**Experience**

Medical assistant or physician office experience preferred.

**Other Qualifications**

Must have solid verbal and written communication skills. Knowledge of clinical or clerical operations, service excellence, clinical quality initiatives preferred. Must be familiar with computers, electronic medical record experience preferred. Must be able to lift 25 pounds.

**Key Outcomes**

Key Outcomes

Description

Percentage

Growth

Must be the “champion” for patient access to AHC in order to increase patient volumes and patient satisfaction.

25%

Resources

Verifies/updates patient information to support provider care team. Complies with AHC policies regarding absenteeism and tardiness to provide a superior patient experience.

25%

Safety & Quality

Safety & Quality

Con’t

Responsible for all clinical and clerical functions necessary to provide quality care to patients in support of the providers and clinical care team. Achieves and exceeds the quality and safety goals set by AHC. Assist with the Information Technology initiatives, including the implementation of the electronic medical records and practice management system that supports the management and growth of practices. Communicates with providers regarding any patient concerns. Ensures smooth flow of patients through continuously monitoring schedules and communication. Records all aspects of patient care according to medical standards of documentation. Reports all incidents (patient and self), near misses and adverse events.

25%

Service Excellence

Maintains service excellence goals that are consistent with AHC goals. Treats patients, family members, guests and healthcare team members with care, courtesy and respect. Consistently anticipates the needs of customers and puts those needs first.

25%

Other

Other outcomes/duties as assigned.**Evidence of Competence**

Competency

Description

Percentage

Innovation/Quality

Committed to quality service delivery. Open to suggestions for improvement and adaptable to change. Creates an environment that fosters new ideas, processes and methods. Works to reduce variances in processes and supports standardization. Ability to resolve issues and make changes with sensitivity.

20%

Office Based Practice

Office Based Practice Cont’d

Understands role and responsibilities as a patient advocate, assisting patients in navigating through healthcare system. Understands role and responsibilities as a member of the patient care team in planning and utilizing department/service line resources to achieve quality patient outcomes. Plans, organizes and delivers patient care in the context of the office structure. Participates in solving office inefficiencies and operational failure that impact patient care such as those involving supplies, medication, equipment and information. Recognizes the limits of own role and competence when necessary, consulting with other health professionals with appropriate competency. Ability to communicate effectively with staff, physicians, patients, visitors, etc. in person and on the phone. Can express ideas clearly and concisely. Can effectively communicate potentially sensitive information in a firm yet professional manner.

20%

Organizational Skills

Appropriately prioritizes tasks to ensure completion within required timeframes. Demonstrates ability to successfully manage multiple concurrent tasks to completion. Ability to identify inconsistencies and inaccuracies in documents and processes and make corrections as required. Can independently fact find and research appropriate required action.

20%

Service Excellence

Understanding of AHC’s bottom-line and how results are achieved. Handles the implementation of services and processes with sensitivity to patients, providers and co-workers. Strives to deliver services to customers in a timely and appropriate manner. Has a clear understanding of the key drivers in order to meet the goals and objectives of the Service Excellence standards set forth by AHC.

20%

Teamwork/Collaboration

Demonstrates the ability to communicate and work effectively with co-workers at all levels. Acts with integrity, consistency and respect for differing views. Shows the ability to establish and maintain effective working relationships.

20%

**American with Disabilities (ADA) Compliance Legend**

Frequencies based on DOT (Dictionary of Occupational Titl

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