Overnight Front Desk Agent

Responsibilities:

- Overnight Laundry
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the hotel's reservation system
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns with empathy and professionalism
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

**Experience**:

- Previous experience working in a hotel or hospitality industry preferred
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and basic computer skills
- Strong customer service and communication skills
- Ability to handle difficult situations with patience and professionalism
- Knowledge of night audit procedures is an advantage

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. Your friendly demeanor, attention to detail, and ability to multitask will contribute to creating a positive guest experience. Join our team and be part of a dynamic hospitality environment.

Pay: $18.00 - $19.00 per hour

Expected hours: 24 - 40 per week

Schedule:

- 8 hour shift

Work setting:

- In-person

Work Location: In person