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Concierge

1 month ago

Cambridge, United States Charles Hotel Full time

Job Summary:
The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquiries regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed.

Joining The Charles Hotel surrounds you with entrepreneurial, like-minded peers an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

- Blue Cross Blue Shield medical insurance starting from $1.16* weekly
- Access to 401(k) and company match
- Eight annual paid holidays with an extra personal day
- Travel benefits across multiple brands
- Complimentary daily meal
- Free fitness center access
- $5 discounted daily parking
- $1000 referral bonus

**Responsibilities**:
**QUALIFICATIONS**:

- High School diploma or equivalent required.
- Experience in a hotel or a related field preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.

**RESPONSIBILITIES**:

- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance with The Charles Hotel standards.
- Assist front office manager with hiring and training
- Coordinate special events or special projects as assigned
- Assists guest with problems with hotel services
- Arrange transportation needs for guests
- Responds to inquiries with accurate information regarding hotel features services and assistance.
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours
- Be familiar with The Charles Hotel policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive friendly helpful and courteous to all guests, managers and other employees.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Attend meetings as required by management.
- Perform any other duties as requested by management.

Property Details:
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving

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