Customer Service Entry Level

2 weeks ago

Houston, United States Grand International Full time

As a Customer Service Representative (Entry Level), you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.

Before applying:
Must be at least 18 yrs of age

Must live in Houston

Must not have any criminal record less than 7 yrs ago, misdemeanor is okay

**Responsibilities**:
1.⁠ ⁠Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.

2.⁠ ⁠Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.

3.⁠ ⁠Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.

4.⁠ ⁠Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.

5.⁠ ⁠Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.

6.⁠ ⁠Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.

Qualifications:

- ⁠ ⁠High school diploma or equivalent; some college coursework or degree preferred.
- ⁠ ⁠Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- ⁠ ⁠Strong interpersonal skills and the ability to build rapport and trust with customers.
- ⁠ ⁠Good problem-solving skills and the ability to remain calm and composed under pressure.

**Job Types**: Full-time, Part-time

Pay: $700.00 - $1,200.00 per week

Expected hours: 20 - 40 per week

Experience level:

- No experience needed
- Under 1 year

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Houston, TX (preferred)

Ability to Relocate:

- Houston, TX: Relocate before starting work (required)

Work Location: In person

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