Resort General Manager
3 weeks ago
**LOCATION**
**The Lodge at Torrey Pines**
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.
**The Lodge at Torrey Pines** is owned by **Evans Hotels**, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
**SUMMARY**
The **General Manager **(“Gerente General”)** reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines. This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results. Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage. The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence. This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.
**PAY & PERKS**
- ** Compensation:$235,000 - $300,000 DOE**:
- ** Discounted Hotel Rooms** for you, family, and friends.
- ** Free Employee Parking** and/or discounted MTS Pronto Card.
- ** Free Meals & Refreshments **during working shift.
- Career advancement opportunities
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more
**ESSENTIAL DUTIES**:
- Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.
- Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.
- Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.
- Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
- Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
- Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.
- Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
- Support and motivate the Sales, Catering, and Revenue teams.
- Work with revenue management and implement necessary rate changes to maximize room revenue.
- Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.
- Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
- Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
- Ensure hotel operations are functioning within the financial parameters established by the company.
- Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.
- Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
- Lead with an employee-centric mindset that values our associates.
- Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.
- Hire top-notch associates.
- Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
- Ensure a safe working environment for guests and associates.
- Create a positive work environment.
- Ensure training and development programs are supported and executed.
- Incorporate five-diamond service standards into the property’s culture and training.
- Ensure compliance with company policies and legal requirements for all employees.
- Performs additional duties and responsibilities as directed by the leadership team.
**QUALIFICATIONS**:
- Bachelor's degree (B. A.) from four-year college or university required, Hospitality management preferred.
- Upscale/luxury hotel/resort experience preferred.
- A minimum of fifteen years of experience in hospitality management is required.
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