Teller Supervisor

Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2023.

**HOURS FOR POSITION: Monday - Wednesday 8:30am-5:30pm. Thursday 8:30am to 5:30pm Alternate /off, Friday 8:00am-6:30pm Alternating shifts, Alternating Saturday 8:30am-1:30pm**

**_Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels._**

**Please complete the link below in a separate window for the Teller assessment**:
**SUMMARY OF POSITION**:
This position is responsible for supervising and coordinating the daily operations of teller staff to ensure professional service to members. The Teller Supervisor ensures that established security and internal controls are observed by staff and monitors overall branch cash needs for vaults and ATMs to ensure appropriate levels are maintained. The position is responsible for supervising the entire branch in the absence of the Branch Manager and Assistant Branch Manager and in that capacity is required to possess a broad scope of knowledge about all Tower products, services and procedures of operational departments within the credit union.
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**PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS**:

- Supervises and coordinates the daily operations of the teller staff to ensure professional and efficient service to members; responsible for the accurate transaction processing and delivery of exceptional service to members and non-members.
- Maintains an awareness of security risks in the areas of member identification, membership eligibility, confidentiality, and overall physical branch security; ensures that staff attend required branch quarterly security training; ensures that all established security and internal controls are observed by staff to include drawer and vault limits, cash counts, dual control procedures; makes independent (exception) decisions and assists with complex transactions.
- Ensures that teller staff completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Control; ensures that required regulatory reports are completed.
- Selects, directs, motivates teller staff; manages multiple shifts of full time, part time and peak time staff to meet operational needs; develops staff and manages their teller career path and progression plans by tracking individual progress; motivates tellers to achieve individual and branch goals
- In the absence of, or as directed by the Branch Manager and the Assistant Branch Manager, responsible for managing the operation of the entire branch to include Member Service Reps; responsible for making independent decision that directly impact TFCU (e.g., fraud, loss prevention, service, good will)
- Responsible for the accounting accuracy of the branch through required cash audits of vaults, Teller Cash Dispensers, teller drawers and ATMs; investigates out of balance conditions, instituting remedial action when needed; anticipates branch cash needs and maintain appropriate daily cash levels to meet teller and ATM needs; provides for the physical security of the branch to safeguard the assets
- Interprets regulations and policies related to teller activities for branch staff; researches, justifies and provides supporting documentation to the Vice President, Branch Administration in support of recommended changes to teller related policies and procedures.
- Provides signature guarantees under the Medallion Signature Guarantee Program and as regulated by the Securities and Exchange Commission
- Performs teller transactional duties with a high degree of accuracy - see Teller Job Description.
- Performs functions of Senior Teller - see Senior Teller Job Description
- Responsible for keeping current and accurate records of safe deposit box rentals, where applicable, and for complying with both Tower’s current policies/procedures and Maryland State Law when access to the box is requested by owner(s), court order, etc.
- Exercises daily contact with subordinates to provide the leadership, guidance, coaching, and training necessary to develop a staff capable of servicing/referring appropriate credit union products and services.
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**REQUIRED QUALIFICATIONS**:

- ** **Bachelor’s degree plus 1-2 year’s experience or a minimum of 5 years related experience plus 2 or more year’s supervisory experience.

**COMPETENCIES**:

- Ability to operate Microsoft Office Applications (Word, Excel) to create and format word processing, spreadsheet documents and reports.
- Ability to read and interpret policy and procedure manuals, governmental regulations, legal documents and reports.
- Ability to write reports and business correspondence.
- Ability to provide explanation or instruction in one-on-one situations with members or employees in person or over the phone.
- Ability to speak before groups of employees.
- Ability to present information and respond