Product Support Specialist

5 days ago


New Berlin, United States ABB Full time

**Product Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Product Support Specialist, you will be ensuring superior customer experience by solving the most challenging issues from customer sites globally - during the whole product life cycle in ABB Motion System Drives in New Berlin, Wisconsin.

**Your responsibilities**:

- Take care of the critical customer issues with a collaborative and customer centric mindset
- Act as the single contact from PE&Q to drive results and to meet customer expectations per schedule
- Lead technical investigations with teamwork and propose suitable solution packages. Communicate the plan and progress effectively and implement the site solutions timely
- Proactively and systematically prevent issues based on learnings from the customer sites or data analysis across the whole installed base
- Analyze monthly warranty reports for System Drives and collaborate with the global team to reduce field failures and increase product availability
- Communicate Field Service on the product updates in field. Maintain and improve the data quality of the installed base for greater transparency and more meaningful data analytics
- Advance troubleshooting and decision-making with a data-driven approach
- Simplify and optimize the processes of how we interact and collaborate internally and externally

**Your background**:

- Bachelor degree in Electrical or Electronics Engineering and 5 years of experience with power electronics equipment required
- Travel up to 10% required
- Medium voltage drive or field service experience highly preferred
- Strong focus on safety practices and dedication to following all relevant workplace safety guidelines
- Ability to prioritize your tasks correctly and to stay focused with resilience in a dynamic environment and ability to work independently
- Motivation and passion for the position, a customer-centric and collaborative mindset

**More about us**:



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